Manager, Technology Account Management

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Technology Account Management Technology Account Management (TAM) is the technical partner to Mastercard’s customer-facing commercial teams, supporting customers across their technology and operational relationship with Mastercard. As part of the Asia Pacific TAM team, this position will focus on the acquiring and processing vertical. It offers broad exposure across the payments ecosystem, combining strong technical payments knowledge with customer relationship management and cross-functional collaboration. This is a great opportunity for someone with solid technical foundations, strong learning agility and the ability to build credibility with both technical and business stakeholders. Role • Partner with Account Management, Product, Engineering, Technology and other cross-functional teams to support customer technology and operational requirements. • Manage the technical and operational relationship with assigned acquiring and processing customers. • Provide technical consultancy to customers throughout onboarding, implementation, integration, launch and ongoing operations. • Guide customers through technical requirements, implementation approaches and relevant changes to Mastercard products, technology and standards. • Coordinate internal technical expertise to support customer implementations and resolve complex technical or operational issues. • Oversee customer technology projects to ensure technical requirements, dependencies and implementation activities remain aligned. • Drive progress on customer actions, open technical issues, projects and applicable technology enhancements. • Build and maintain trusted relationships with customer technology, operations, systems and other relevant stakeholders. • Support technical escalations by connecting customers with the appropriate internal specialists and maintaining ownership through resolution. • Collaborate with commercial Account Managers as the technical extension of the broader customer relationship. All About You • Demonstrated experience in technical roles within issuing, acquiring, payment processing, payment gateways or a closely related payments environment. • Knowledge of core card-payment concepts and technology, with experience across areas such as authorisation, clearing, settlement, e-commerce, EMV, contactless or related payment capabilities. • Experience in technical implementation, integration, testing, solutioning, production support or similar technology-focused work. • Ability to quickly understand technical concepts and translate business requirements into practical technical actions. • Ability to investigate complex technical and operational issues and coordinate the appropriate teams towards resolution. • Experience in managing projects or implementations involving multiple technical and business stakeholders. • Ability to build credible working relationships with customers and colleagues across different functions and levels. • Strong communication and analytical skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. • Strong learning agility and intellectual curiosity, with the ability to work across new products and technologies in a changing environment. • Completed degree in a relevant field such as computer science, information technology, engineering or a related technical discipline is an advantage. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.