Track Lead (Support & Operations)

Job description

You are a self-directed, highly motivated professional who can oversee multiple projects. It is easy for you to develop professional working relationships, and you are comfortable interacting with peers and customers at all levels within an organization. You have worked closely with project teams, vendors, and internal stakeholders to successfully complete deliverables and coordinate staffing needs. You are an exceptional communicator with experience in planning for and achieving challenging deadlines, assessing, and mitigating project risks, and proactively resolving unexpected issues. Key Responsibilities Responsibilities: Execute project management duties for small or low PM touch customer engagements Manage project stakeholders and customer expectations, ensuring customer concerns, risks, and requirements are anticipated, documented, and resolved proactively Create and consistently update comprehensive project documentation (project plans, weekly status and budget reports, and risks and issues logs) in appropriate repositories Assist engagement managers with maintaining project scope and address any change order needs promptly, as applicable Provide accurate updates on project progress to customers and SailPoint management Skill Requirements Requirements: 5+ years of professional work experience as part of a Software, SaaS, or consulting company, including 1+ years of formal project manager experience Excellent organization and communication skills Experience working with customers, partners, and internal stakeholders Experience with essential project management duties (project planning, managing budgets, monitoring project scope, owning stakeholder communication, and risk management) Experience managing projects across multiple teams and geographies to ensure projects are delivered to specification, on-time, and within budget Other Requirements Preferred: Experience with at least one of the following SpringBoot, SpringMVC Directories (LDAP, AD) SailPoint( ISC) Cloud Infrastructure-as-a-Service platforms (AWS, Azure, GCP) Familiarity with SailPoint identity governance products or vendors such as Microsoft, Sun, Oracle, IBM, or Novell a plus Experience with project management duties (project planning, resource management, scope, schedule and status, documentation) Certifications: Project Management Professional (PMP) a plus, or Certified Associate in Project Management (CAPM) Education: Bachelor’s degree or equivalent work experience Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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