Transition & Transformation Manager

Job description

The role combines Project Manager, Service Delivery Manager and Transition Manager responsibilities to ensure initiatives are delivered safely, on time, within budget and to agreed service outcomes across both application and infrastructure domains. Responsibilites: Perform Project Manager duties, including defining scope, schedules, budgets, resources, risks, dependencies, quality controls and reporting. Perform Service Delivery Manager duties by overseeing service performance, service-level commitments, customer satisfaction, operational governance and continual service improvement. Perform Transition Manager duties by coordinating knowledge transfer, operational readiness, acceptance criteria, cutover, stabilisation and handover to business-as-usual support. Lead cross-functional teams involving application development and support, cloud, infrastructure, network, security, service desk, vendors and customer stakeholders. Apply Agile and Scrum practices where appropriate while integrating project governance, ITIL service-management controls and organisational standards. Manage application-related workstreams such as release readiness, deployment, integration, data migration, testing, support-model design and application lifecycle considerations. Ensure security, compliance, architecture, financial and contractual requirements are addressed throughout delivery and transition. Build trusted relationships with customers and senior stakeholders, communicate progress transparently and manage expectations through change. Identify transformation opportunities that improve service quality, automation, cost efficiency, scalability and user experience. Experience/ Skillsets: Relevant degree in Information Technology, Computer Science, Engineering, or a related discipline is preferred. Minimum 10 years of experience in the IT industry, including substantial experience leading complex application and infrastructure projects, service delivery, transitions or transformations. Strong applications background across the delivery and support lifecycle, including development, testing, integration, release, deployment, maintenance and modernisation. Working knowledge of infrastructure and cloud domains, including hosting, networks, security, environments, monitoring, resilience and disaster recovery. Demonstrated ability to operate in Project Manager, Service Delivery Manager and Transition Manager capacities across concurrent or integrated workstreams. Professional certification in Agile or Scrum, Project Management Professional (PMP), and ITIL. Proven experience managing complex stakeholders, customers, vendors, multidisciplinary teams and executive-level governance. Excellent leadership, communication, negotiation, facilitation, problem-solving and decision-making skills. Ability to work effectively in hybrid delivery environments that combine predictive project controls with Agile ways of working. #ASEAN1_Priority Relocation Supported: No Visa Sponsorship Approved: No Copyright 1995 - 2024 Fujitsu Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube