Assistant Manager, Strategic Partner Operations

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE:The Strategic Partner Operations team supports the commercial management of LSEG’s Strategic Partner ecosystem, including Co-Sell and Re-Sell Partners. The team is responsible for maintaining accurate partner reporting, supporting revenue share and Co-Sell reporting processes, and providing a reliable view of the Partner book of business.The team works closely with Partner Directors, Finance, Operations and other teams to improve data quality, reporting, revenue attribution and operational processes.The team is responsible for maintaining and analysing the Partner book of business, consolidating reporting from partners and internal systems, identifying trends and data-quality gaps, and improving how end-client relationships, revenue and partner performance are tracked.The team also manages the development and maintenance of a centralised global repository for Strategic Partner agreements, initially focused on Co-Sell agreements, to improve accessibility, governance and consistency of contractual information. ROLE SUMMARY:The successful candidate will be part of the Global Strategic Partners organisation and will lead the Strategic Partner Operations team, with two Senior Analysts reporting to the role. The Assistant Manager will be responsible for maintaining and improving reporting across the Co-Sell and Re-Sell Partner portfolio, ensuring a trusted view of the Partner book of business and strengthening the processes, tools and controls that support the team. The role will also lead the development of a centralised repository for Co-Sell Partner agreements, ensuring contracts and key information are accurately captured, organised and accessible. The Assistant Manager will work closely with Partner Directors and other stakeholders to improve reporting, data quality, governance and operational processes as the business grows. WHAT YOU'LL BE DOING:• Lead the Strategic Partner Operations team and directly manage two Senior Analysts, setting priorities, supporting development and ensuring high-quality delivery. • Own the collection, consolidation and analysis of reporting received from Co-Sell Partners, ensuring submissions are timely, complete and aligned to agreed requirements. • Maintain the Co-Sell and Re-Sell book of business as a reliable source of truth across partner, end-client, revenue, product and geographic information. • Lead the development and maintenance of a centralised global repository for Co-Sell Partner agreements, ensuring documentation is complete, accurate and accessible. • Maintain key contractual information and support governance of the repository, working with Partner Directors and relevant teams to address missing or outdated records. • Reconcile partner reported information against internal systems and commercial records, identifying discrepancies, duplicate records, missing data and other data-quality issues. • Produce regular management reporting and dashboards covering Partner performance, revenue contribution, end-client activity and key trends. • Work with Finance and other teams to improve the consistency and accuracy of Co-Sell revenue attribution. • Provide analysis and insights to Partner Directors and the Global Strategic Partners leadership team to support commercial priorities and decision making. • Lead improvements to reporting tools and processes, with a focus on automation, scalability, accuracy and reducing manual activity. • Establish clear reporting standards, controls and operating rhythms across the team to ensure consistent and high-quality delivery. WHAT YOU'LL BRING:• Experience in business, partner, commercial or revenue operations, with responsibility for reporting, data management and operational processes. • Experience building, maintaining and governing databases, books of business or commercial data repositories, with a focus on data quality and accuracy. • Proficiency in Microsoft Excel and data analysis, with experience working with large and complex datasets. • Experience using CRM, reporting and data visualisation tools, such as Salesforce and Power BI, to develop dashboards and management reporting. • Experience developing and improving operational processes, with a focus on simplification, automation and scalability. • Ability to interpret commercial contracts and agreements and translate contractual terms, reporting obligations and commercial models into operational requirements. • Experience with commercial reporting and revenue attribution, including reconciling information across multiple systems and identifying data gaps or inconsistencies. • Ability to translate complex data into clear insights and recommendations that support business decisions. • Effective communication and management skills, with the ability to collaborate across Partner, Finance, Sales, Operations and other global teams. • Experience leading and developing team members, setting priorities, managing delivery and creating an inclusive, collaborative and accountable team environment. • Commitment to data quality, operational excellence, governance and continuous improvement. WHAT YOU’LL GET IN RETURN:As a member of the Global Strategic Partners organisation, you will gain exposure to some of LSEG's most important Co-Sell and Re-Sell Partners and to the breadth of Data & Analytics and Risk Intelligence products and services that underpin those relationships. You will work closely with Partner Directors and Managers, Sales, Finance, Product, Operations and other specialist teams, giving you a broad understanding of how strategic partnerships are managed and how partner ecosystems contribute to LSEG's growth. The role offers th