Director, Professional Services - Cybersecurity

Job description

Summary The Cybersecurity Professional Services Leader is responsible for the people, delivery execution, operational performance, and continued development of Logicalis US cybersecurity professional services. This leader ensures that cybersecurity engagements are staffed appropriately, delivered consistently, and completed in alignment with customer outcomes, contractual commitments, quality expectations, schedule, and financial objectives. This leader will play a key role in building and scaling Logicalis’ cybersecurity professional services capabilities through workforce development, delivery standardization, operational excellence, and repeatable service delivery models. The role leads cybersecurity professional services resources delivering advisory, assessment, architecture, implementation, migration, remediation, and incident-readiness engagements across the Logicalis cybersecurity portfolio. The leader works closely with the Cybersecurity Practice, Portfolio Management, Sales, Solution Architects, Project Management, Managed Services, Operations, and strategic delivery partners to translate market-ready offerings into repeatable, scalable, and high-quality customer delivery. Essential Duties and Responsibilities Cybersecurity Delivery Leadership· Owns delivery execution across the cybersecurity professional services portfolio, including Advisory and GRC, AI security and governance, data protection, exposure management, security operations, cyber resilience, and identity and zero trust services. · Ensures engagements are executed in accordance with approved Statements of Work, delivery methodologies, customer expectations, and internal quality standards. · Provides leadership oversight for complex or high-risk engagements and serve as an escalation point for delivery, customer, resource, scope, schedule, or quality concerns. · Establishes consistent delivery practices, standards, templates, quality checkpoints, and lessons-learned processes across cybersecurity engagements. · Ensures effective transition from sales and solution development into delivery, including scope validation, resource readiness, delivery assumptions, acceptance criteria, and customer kickoff preparation. · Partners with project management resources to monitor engagement health, milestones, risks, issues, dependencies, change control, and customer communications. undefined · Ensures findings, recommendations, configurations, architectures, and other deliverables are clear, actionable, technically sound, and appropriate for the customer environment. Resource and Talent Leadership· Builds and matures cybersecurity delivery capabilities through strategic hiring, technical enablement, certification planning, mentoring, and succession planning. · Leads, coaches, and develops cybersecurity consultants, engineers, architects, and other professional services resources. · Owns workforce planning for cybersecurity professional services, balancing demand, skills, geography, utilization, customer needs, and employee development. · Assigns the right resources to engagements based on technical capability, experience, availability, and engagement risk. · Defines role expectations, technical skill requirements, certification priorities, and development roadmaps in partnership with Cybersecurity Practice leadership. · Owns recruiting, interviewing, onboarding, performance management, succession planning, and retention of cybersecurity delivery talent. · Builds a culture of accountability, knowledge sharing, continuous learning, customer focus, and cross-team collaboration. · Develops an intentional sourcing model that determines when work should be delivered with internal resources, strategic partners, or subcontractors, while protecting quality, customer experience, and margin. Operational and Financial Management· Monitors and manages utilization, backlog coverage, capacity, project margin, revenue forecasting, time entry, delivery efficiency, and other professional services operating metrics. · Provides accurate and timely reporting on resource demand, staffing gaps, engagement health, delivery risks, and financial performance. · Identifies operational constraints and implement improvements that increase delivery quality, scalability, predictability, and profitability. · Ensures appropriate governance for subcontractor and partner delivery, including resource qualification, onboarding, statements of work, performance oversight, and quality assurance. · Partners with Operations and Finance to support forecasting, resource planning, cost management, and corrective actions when performance is outside expectations. Portfolio Readiness and Continuous Improvement· Partners with the Cybersecurity Practice Director and Portfolio Management to ensure new and updated offerings are executable before release to the field. · Provides delivery input into service design, scope boundaries, level-of-effort assumptions, skills requirements, dependencies, pricing considerations, and delivery risk. · Converts lessons learned from customer engagements into improvements to methods, templates, enablement, estimates, and solution definitions. · Maintains awareness of evolving cybersecurity threats, technologies, frameworks, partner capabilities, and customer requirements that may affect delivery readiness. · Translates new cybersecurity offerings into repeatable delivery motions by defining delivery methodologies, resource requirements, quality standards, and implementation approaches. · Helps standardize repeatable delivery motions while preserving the flexibility required for complex customer environments. Customer, Sales, and Cross-Functional Engagement· Builds trusted relationships with customer stakeholders and participate in executive-level engagement reviews when needed. · Partners with Sales and Solution Architects during strategic or complex opportunities to validate delivery approach, resource availability, assumptions, sequencing, and risk. · Supports development and review of proposals, Statements of Work, change requests, and delivery plans. · Identifies follow-on needs and transition qualified opportunities to Sales without compromising the objectivity or quality of delivery. · Coordinates with Managed Services to create effective transitions from project delivery into ongoing operations, governance, or lifecycle services. · Collaborates across technology practices when cybersecurity outcomes depend on cloud, network, modern workplace, data center, data governance, or other capabilities. General Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities Directly leads assigned cybersecurity professional services employees and may oversee partner or subcontractor resources engaged in customer delivery. Responsibilities may include workforce planning, hiring, onboarding, work assignment, coaching, development planning, performance management, recognition, and resolution of employee or delivery concerns in accordance with company policies and applicable law. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Educat