Customer Engagement Lead

Job description

As a Customer Engagement Lead within the Assets team, you will connect customer priorities with commercial insights and KBX’s railcar investment strategy to create value for our customers and the business. The Customer Engagement Lead builds a deep understanding of our customers’ businesses, priorities, and strategic objectives . This includes understanding their rail operations, fleet strategies, market dynamics, and economic drivers. You will translate that knowledge into meaningful analysis, well-grounded recommendations, and coordinated action that support informed decision-making. This role serves as a trusted advisor to customers and influences commercial decisions. Success requires strong customer judgment, analytical and financial capabilities, proactive communication, consistent follow-through, and the ability to influence outcomes through strong relationships and cross-functional partnership. Our Team The Assets team builds strong relationships across Koch and with external business partners to provide solutions that connect customer priorities with fleet strategy, operational execution, and informed business decisions. We work cross-functionally within KBX to improve the utilization , visibility, stewardship, and commercial performance of the railcar assets portfolio . We value collaboration, sound analysis, innovative solutions, proactive communication, and clear ownership of commitments. What You Will Do Serve as the primary commercial point of contact for customers, building trusted relationships and a deep understanding of their business priorities, operations, fleet strategies, and economic drivers Facilitate strategic customer discussions, bring forward market insights, articulate alternatives and tradeoffs, and provide fact-based recommendations that address business needs, opportunities, and risks Lead monthly customer meetings and quarterly business reviews, connect customers with relevant data and solutions, address their needs and priorities, and support informed business decision s Partner with our Commercial Leadership team on railcar renewals and bring forward our customers’ strategic priorities to support lessor negotiations Evaluate financial and maintenance analysis to identify railcar purchase opportunities that support KBX’s railcar investment strategy and portfolio growth objectives Collaborate with the KBX Accounting team to validate financial assumptions and outputs that support well-grounded commercial recommendations Manage the customer-facing aspects of railcar onboarding and offboarding projects, including new customer setup , project updates, issue resolution, and communication of risks, delays, and next steps Develop dashboards, analytical tools, and report ing that provide insights into fleet utilization , maintenance activity, renewals, cost-to-serve , and commercial priorities Translate complex data into clear, decision-ready analysis and recommendations, ensuring data and conclusions are well supporte d Leverage AI and emerging technologies to enhance analysis and develop innovative solutions that improve customer and business outcomes Travel up to 30% Who You Are (Basic Qualifications) Experience working in transportation / logistics and railcar leasing or operations Experience managing data sets and translating analysis into clear recommendations for customers and internal stakeholders Experience leading discussions, presenting recommendations, and building alignment that supports customer and business decisions Experience coordinating cross-functional work and managing multiple customers, priorities, and stakeholders Experience developing business reviews, dashboards, reporting, or other decision-ready analysis for customers and internal stakeholders What Will Put You Ahead Bachelor’s degree in business, finance, supply chain, transportation, or a related field, or equivalent relevant experience Experience supporting railcar leasing, fleet utilization , maintenance, renewal, onboarding, or offboarding activities Experience using customer, fleet, financial, or maintenance data to identify opportunities and support commercial decisions Experience leveraging transportation / rail asset systems, AI, business intelligence, and emerging technologies to analyze data, identify trends, and develop innovative solutions that improve customer and business outcomes At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. 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