Manager, Pharmacy Solutions Marketing, Immunology - Patient Engagement & Customer Solution (PECS)

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Multi-Family Marketing Job Category: People Leader All Job Posting Locations: Titusville, New Jersey, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Johnson & Johnson is currently recruiting for a Manager, Pharmacy Solutions Marketing, Immunology, located in Titusville, NJ. This role is a part of the Patient Engagement and Customer Solutions Team (PECS) within the Pharmacy Solutions team, supporting the Immunology portfolio. The Manager, Pharmacy Solutions Marketing, Immunology will be responsible for executing on the strategy, design, implementation, and monitoring/optimization of pharmacy channel programs across the Immunology portfolio, including TREMFYA, ICOTYDE, and IMAAVY. This includes the engagement of the Immunology specialty pharmacy network, partnership and fee-for-service (Enhanced Services) programs, and data and technology agreements that support the needs of patients living with immune-mediated diseases to start and stay on Johnson & Johnson therapies. The role is expected to lead with a C.E.O. mindset, owning outcomes like a business owner and turning insights into measurable impact for patients and the business. The role will partner to identify capabilities, partners, technologies, and innovative programming approaches that support patient engagement in the specialty pharmacy channel. The role must build and maintain strong working relationships with marketing, account management, commercial excellence, patient solutions, IT, finance, legal, healthcare compliance, and other business partners. The position reports to the Associate Director, Pharmacy Solutions Marketing. A Day in the Life Every patient’s healthcare experience is unique – crafted by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For patients living with chronic immune-mediated diseases such as psoriasis, psoriatic arthritis, Crohn’s disease, and ulcerative colitis, the path to starting and staying on an advanced therapy can be complex and overwhelming. Johnson & Johnson recognizes this, and wants to build a specialty pharmacy experience that is personalized, effective, and optimistic. Leading with a C.E.O. Mindset At Johnson & Johnson Innovative Medicine, we lead through our C.E.O. Leadership Behaviors. In this role, that means: Compete: Prioritize impact over activity; focus on what matters most for Immunology patients and the business, bring the voice of patients and customers into every decision, and set uncomfortably ambitious goals Execute: Take clear ownership and deliver with urgency, transparency, and discipline; simplify, standardize, and scale specialty pharmacy programs, remove barriers, and prioritize progress over perfection Optimize: Innovate and enhance; use data, AI, and partner capabilities to create value, continuously improve program performance, and bring partners along on the customer experience transformation journey Day-to-day responsibilities include: Px Strategy & Design (Compete): Collaborate with Immunology Px and brand teams to execute on the pharmacy channel engagement plan and programming strategy to support in-office or home delivery models; Use market assessments, competitive landscapes, voice of customer, and industry trends to design programs that improve access, speed to therapy, and persistency Launch Excellence: Support Immunology launches and label expansions by readying specialty pharmacy partners, standing up hypercare reporting, and ensuring program pull-through to the field Operational Excellence (Execute): Use patient analytics, voice of customer, benchmarking, and compliance monitoring to support continuous optimization of program performance (KPI attainment, efficiency, cycle time); Partner with pharmacies to identify and deploy operational enhancements; Simplify and standardize ways of working across the Immunology specialty pharmacy network; Proactively share learnings and best practices within the Pharmacy Solutions team Account Management: Partner with national and local account teams to identify strategic Immunology specialty pharmacy partners and identify addressable gaps in patient experience; Influence priorities of account team; Support contracting efforts; Lead quarterly business reviews with pharmacies Program Operations & Compliance: Accountable for program development and launch with pharmacies in accordance with regulations and internal policy, including approvals (legal, compliance, privacy), negotiation and contracting, and fair market value assessments Measurement & Reporting: Monitor KPIs that reflect Immunology patient needs and brand strategies (e.g., fulfillment, time to ship, adherence, persistency); Present performance summaries, insights, and recommendations to Immunology Px teams Teaming: Collaborate with cross-functional business partners in a complex, matrixed environment Culture (Optimize): Model the C.E.O. Leadership Behaviors and participate in a culture of learning, smart risk-taking and experimentation within team and through pharmacy partners, including adoption of AI and new technologies Diversity, Equity, and Inclusion: Contribute to an inclusive and equitable environment in support of the company's commitment to equal employment opportunity and the value of a diverse workforce Leadership & Ethics: Demonstrate ethical, Credo-based approaches with deep knowledge and respect for legal and compliance requirements Qualifications Experience and Skills: Bachelor’s degree; PharmD or MBA is preferred A minimum of two (2) years relevant heathcare business experience, including experience in Sales, Marketing, Account Management, Operations, Analytics and/or related fields is required. Specialty Pharmacy experience is preferred Experience in Immunology (dermatology, rheumatology, and/or gastroenterology) or other specialty market is strongly preferred Strong strategy, innovation, analytics skills, and excellent overall business acumen is required Experience in developing, maintaining, and influencing strategic business relationships is required Experience with budget management; business planning Must be capable of managing and prioritizing multiple priorities with a focus on program management and oversight Must demonstrate excellent communication & leadership skills with the ability to influence without authority and partner cross-functionally Must be able to demonstrate ability to think strategically and successfully operate in two worlds - big picture orientation with attention to detail Excellent verbal and written communication skills and ability to present to all levels of leadership required Exc