Customer Account Coordinator

Job description

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH . Whether you bring experience from industrial sales support, logistics, manufacturing, supply chain, or another customer-focused environment, this is an opportunity to build your career in a dynamic plant setting where strong customer relationships and cross-functional partnerships are critical to our success. In this role, you'll serve as a trusted partner to customers, sales, and internal stakeholders , connecting customer priorities with plant execution and owning the account experience from order initiation through delivery. You'll build productive relationships, anticipate needs, and coordinate across teams to help deliver reliable solutions and a strong customer experience. Success in this role requires exceptional attention to detail and accountability. You'll manage critical order and account information, support billing and payment-related activities, and balance competing priorities in a fast-paced environment. We're looking for someone who can remain flexible as needs change while maintaining accuracy and proactively keeping customers and stakeholders aligned. Our Team Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen. We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. We take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it. Location: This is a fully onsite role based out of our Circleville, OH plant. This role is not eligible for remote or hybrid. Schedule: Monday-Friday | 8 AM-5 PM EST Visa Sponsorship: This role is not eligible for visa sponsorship What You Will Do Serve as a trusted partner and primary point of contact for assigned customer accounts, building strong relationships, anticipating needs, and coordinating solutions that support customer and business priorities. Build strong cross-functional partnerships with sales, scheduling, shipping, design, and production teams to align priorities, anticipate challenges, and deliver solutions that meet customer commitments. Own the customer order lifecycle, including order entry, New Item Requests, item setup, and account information, maintaining exceptional attention to detail and accuracy throughout the process. Proactively engage customers and internal stakeholders to maintain alignment, identify potential issues early, provide timely updates, and drive resolution of customer needs and concerns. Monitor customer inventory, order, and shipment information while supporting billing, payment tracking, and reconciliation activities. Navigate competing priorities with flexibility and sound judgment, adjusting quickly as customer requirements and business needs evolve. Understand customers’ priorities, purchasing patterns, inventory requirements, and service expectations. Look for recurring issues and participate in identifying root causes and preventive actions. Leverage Microsoft Excel, Teams, Word, and other internal tools to organize information, support workflows, and maintain accurate customer and account data. Who You Are (Basic Qualifications) 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing, distribution, supply chain, logistics, commercial operations, or manufacturing customer service. Experience working in a fast-paced environment with competing priorities. Experience entering, reviewing, or maintaining detailed information in business systems. What Will Put You Ahead Experience managing customer accounts or coordinating orders from entry through delivery. Experience collaborating with variety of stakeholders such as: Sales, scheduling, production, shipping, design, or supply chain partners. Experience utilizing Microsoft Excel, including data entry, spreadsheet organization, and basic formulas. Experience with ERP or order-management systems such as Kiwi, Kiwi FFF, PCS, or comparable platforms. Experience with inventory monitoring, billing support, or payment-related processes. Background in corrugated packaging, paper manufacturing, industrial manufacturing, or a related environment. Experience identifying process improvements, investigating root causes, or supporting corrective actions. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. 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