Global Training and Education Specialist

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionGlobal Training and Education Specialist As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. Job Description Waters Corporation is seeking a Global Training and Education Specialist to join our talented and diverse team. As a Training and Education Specialist, you will become part of the Global Technical Services organization and provide Service Engineering training support for the Microbiology instrument service portfolio based in Sparks, MD. In this role, you will develop, coordinate, and deliver technical training that prepares field service engineers and technical support associates to install, maintain, troubleshoot, and repair the Microbiology instrument portfolio. The primary audience for this role is field service engineers, technical support associates, and regional technical trainers; customer-facing technical education may also be supported when aligned with business needs. The Training and Education Specialist serves as the technical instructor for assigned products, qualifies and certifies field service engineers and regional trainers, and owns training deliverables for new product development and major product changes. The role requires strong service proficiency, knowledge of adult learning principles and regulated quality requirements, and the ability to translate complex technical content into practical, globally consistent learning experiences. The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. JOB SUMMARY The key focus areas for this Global Training and Education Specialist role are: Development and delivery of Service Engineering curricula for assigned Microbiology products. Qualification and certification of field service engineers, technical support associates, and regional technical trainers through knowledge and practical skills assessments. Hands-on technical instruction covering installation, preventive maintenance, corrective maintenance, troubleshooting, repair, diagnostics, and escalation practices. Service training readiness for new product introductions and major product or service changes, with continuous improvement based on field performance, service data, learner feedback, and product reliability trends. DUTIES & RESPONSIBILITIES Develop, coordinate, and deliver instructor-led, virtual, self-paced, and hands-on technical training for field service engineers, technical support associates, and regional technical trainers in accordance with quality and regulatory requirements. Create practical laboratory exercises, representative troubleshooting scenarios, knowledge assessments, practical skills assessments, and qualification criteria; conduct Train-the-Trainer classes and certify instructors and service personnel. Participate as a Core Team or Extended Core Team member in new product development and major change projects, own assigned training deliverables, and ensure Service Engineering training readiness in alignment with launch timelines and global business goals. Partner with Service Engineering, Technical Support, R&D, Quality, Regulatory, Manufacturing, and regional service organizations to review and validate service manuals, diagnostic tools, service procedures, test equipment, spare-parts strategies, and related technical content for accuracy, usability, safety, and training readiness. Develop and maintain advanced service proficiency for assigned products, including installation, preventive maintenance, corrective maintenance, calibration, diagnostics, structured troubleshooting, repair procedures, and safe work practices. Maintain training equipment, laboratory readiness, instructor materials, learner materials, digital learning content, and technical learning environments required for effective global delivery. Create and communicate training updates and support product changes, service bulletins, corrective actions, policies, procedures, and field communications that require new or revised technical training. Manage global training certification programs and maintain accurate learning, assessment, qualification, and recertification records in accordance with applicable quality-system requirements. Coach and certify regional technical trainers on product knowledge, practical service skills, adult learning practices, effective knowledge transfer, and consistent global delivery standards. Use service data, escalation trends, repeat repair information, product reliability insights, learner performance, and stakeholder feedback to identify capability gaps and continuously improve curricula and performance-support tools. Define and monitor training effectiveness measures, including certification completion, assessment performance, learner feedback, and post-training field performance; recommend actions when expected outcomes are not achieved. Provide secondary support for advanced technical escalations in collaboration with regional service, technical support, and cross-functional teams when required, using escalation insights to improve training content. Promote a safe working environment and support ongoing communication of applicable safety procedures. Travel to regional, national, or customer locations to qualify service personnel, certify trainers, conduct technical training, and support se