Technical Lead

Job description

Provide high-quality AMS support and controlled change delivery for the EPPM & PS, XRange Consultant capability within the A2D (EPPM) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration. Key Responsibilities Support EPPM/SAP PS project structures, planning, budgeting, costing, execution and reporting, including XRange solution components. Troubleshoot functional/integration issues and support configuration, data reconciliation, testing and enhancements. Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support. Perform root-cause analysis, problem management and preventive actions for recurring production issues. Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation. Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements. Required Skills & Knowledge Strong hands-on expertise in EPPM & PS, XRange Consultant and relevant integration points. Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities. Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role. Experience in large, complex SAP/application landscapes and multi-vendor support environments. Qualifications & Certifications Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline. Relevant SAP certification in the applicable module/technology strongly preferred. ITIL Foundation or equivalent service-management knowledge is an advantage. Preferred Experience Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication. Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage. Key Responsibilities EPPM & PS, XRange Consultant Tower A2D (EPPM) Level L2 Delivery Offshore Required Experience 3–7 years Role Purpose Provide high-quality AMS support and controlled change delivery for the EPPM & PS, XRange Consultant capability within the A2D (EPPM) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration. Key Responsibilities Support EPPM/SAP PS project structures, planning, budgeting, costing, execution and reporting, including XRange solution components. Troubleshoot functional/integration issues and support configuration, data reconciliation, testing and enhancements. Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support. Perform root-cause analysis, problem management and preventive actions for recurring production issues. Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation. Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements. Required Skills & Knowledge Strong hands-on expertise in EPPM & PS, XRange Consultant and relevant integration points. Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities. Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role. Experience in large, complex SAP/application landscapes and multi-vendor support environments. Qualifications & Certifications Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline. Relevant SAP certification in the applicable module/technology strongly preferred. ITIL Foundation or equivalent service-management knowledge is an advantage. Preferred Experience Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication. Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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