Technical Specialist

Job description

Job Description: SAP PP/QM SME (Production Planning & Quality Management). Role Overview SAP PP/QM SME is responsible for managing, supporting, and optimizing manufacturing and quality processes within SAP (ECC/S/4HANA). The role ensures stable production operations, efficient planning, and strict quality control through strong AMS delivery and continuous improvement initiatives. Key Responsibilities Key Responsibilities 1. AMS Support & Service Delivery Provide L2/L3 support for SAP PP and QM modules Manage incidents, service requests, and problem tickets within SLA Perform root cause analysis (RCA) and drive permanent fixes Follow ITIL-based AMS processes (Incident, Problem, Change) 2. End-to-End Process Ownership Production Planning (PP) Demand Management (PIRs, forecasting) Material Requirements Planning ( MRP execution, planning runs ) Production Orders / Process Orders lifecycle Work centers, routings, BOM management Shop floor control and confirmations Capacity planning & scheduling Quality Management (QM) Quality planning (inspection plans, master data) Quality inspection processes (GR, in-process, final inspection) Defect recording and quality notifications Usage decision and batch management Integration with procurement and production quality flows 3. Change & Enhancement Management New project discussions, analysis, roadmap discussions, solution and planning. Handle Change Requests (CR lifecycle) end-to-end Gather business requirements and prepare Functional Specifications (FS) Coordinate with ABAP, Basis, and integration teams Support testing cycles ( UT, SIT, UAT ) and go-live activities 4. Stakeholder & Governance Management Act as a bridge between business (Manufacturing, Quality, Supply Chain) and IT Engage with global stakeholders across regions Participate in: Governance meetings CAB discussions Monthly service reviews Provide process improvement recommendations 5. Cross-Module Integration Strong integration with: MM (Procurement & Inventory Management) EWM/WM (Warehouse processes) SD (Make-to-Order scenarios) FI/CO (Product costing, settlement) Ensure end-to-end manufacturing flow consistency 6. Continuous Service Improvement (CSI) Identify opportunities in: Production planning automation Quality defect automation/analytics Support AI/GenAI and automation initiatives Drive process standardization and simplification Contribute to reusable assets and knowledge base 7. Documentation & Compliance Maintain SOPs, KT artifacts, and process documentation Ensure compliance with: Audit requirements (SOX, IMEI/PMEI) Support internal/external audits and quality checks Skill Requirements Functional Expertise Strong hands-on experience in SAP PP & QM (5–12+ years) Expertise in: MRP runs and planning strategies Production Orders & confirmations BOMs, routings, and work centers Quality inspection and notifications Batch management & traceability Experience in S/4HANA (mandatory for E3, preferred for E2) Technical Knowledge Ability to create Functional Specifications (FS) for developments Understanding of: Interfaces (IDOCs, APIs) Integration with MES systems (preferred) Basic ABAP debugging (nice to have) Domain Knowledge Manufacturing industry exposure (discrete/process) Understanding of: Supply chain planning Production lifecycle and plant operations Quality compliance processes Soft Skills Strong communication and stakeholder engagement Analytical problem-solving skills Ability to manage critical production issues Mentoring capability (expected for E3 level) Key KPIs SLA adherence (>98%) Production issue resolution time Reduction in recurring defects/issues Planning accuracy improvements Automation/CSI contributions Preferred Qualifications SAP PP or QM Certification S/4HANA manufacturing experience Experience with advanced planning (PP/DS, APO, IBP – optional) Integration exposure to MES/Industry 4.0 systems Differentiators for Global Manufacturing Accounts (e.g., Husqvarna) Multi-plant/global manufacturing operations High dependency on MRP stability and production continuity Strong focus on quality compliance and traceability Integration with warehouse automation and plant systems Emphasis on standardization and automation Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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