Tower Lead Azure DevOps, Terraform

Job description

The Tower Lead for Support & Operations plays a critical role in managing escalations, ensuring operational excellence, and driving customer satisfaction. This position is responsible for overseeing the implementation of organizational initiatives, optimizing service delivery according to established agreements, and fostering a culture of continuous improvement. Key Responsibilities 1. Drive Revenue Generation By Implementing Infrastructure As Code (Iac) Strategies Using Terraform And Azure, Ensuring Optimal Resource Allocation And Utilization. 2. Manage Escalations By Leveraging Terraform And Azure Kubernetes, Ensuring Timely Resolution Of Incidents While Adhering To Established Service Level Agreements (Slas). 3. Ensure Operational Hygiene By Validating Reports Generated Through Azure Monitoring Tools, Ensuring Service Delivery Aligns With The Statement Of Work (Sow). 4. Enhance Customer Satisfaction By Developing And Implementing New Frameworks Using Azure Paas Services To Address Client Needs And Feedback Effectively. 5. Lead Profit Improvement Plans (Pips) By Integrating Automation Solutions In Azure And Terraform, Identifying Self-Driven Initiatives That Contribute To Operational Efficiency. Skill Requirements 1. Proficient In Infrastructure As Code (Iac) Using Terraform And Azure. 2. Strong Understanding Of Windows Azure Iaas And Paas Services. 3. Familiarity With Azure Kubernetes For Container Orchestration. 4. Excellent Problem-Solving Skills With A Focus On Customer Satisfaction And Operational Efficiency. 5. Strong Analytical Skills To Validate And Interpret Operational Reports. Other Requirements 1. Optional But Valuable: Azure Solutions Architect Expert Certification. 2. Optional But Valuable: Terraform Associate Certification Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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