Analyst (Non Voice)

Job description

As a Support Analyst , you will be at the frontline of Google’s access provisioning and risk management operations. You will act as a technical liaison between Google’s Program Managers and vendor partners, ensuring that access is granted efficiently while maintaining 100% compliance with global security, legal, and privacy mandates. You are a technical problem-solver who understands the nuances of infrastructure integrity. Your goal is to troubleshoot complex access issues, audit vendor controls, and ensure that every action taken within our infrastructure adheres to Google’s rigorous security standards. Key Responsibilities Key Responsibilities Issue Resolution: Serve as the primary point of contact for resolving high-level access barriers, utilizing technical knowledge to unblock users across various product areas. Infrastructure Navigation: Navigate and manage complex identity landscapes, leveraging tools like IAM frameworks, ServiceNow, and CyberArk to ensure secure provisioning. Operational Rigor: Maintain meticulous documentation of access logs and audit trails to support global risk and legal requirements. Identity Governance: Assist in the enforcement of "Least Privilege" access models across diverse technical environments. SLA/SLO Adherence: Ensuring all support tickets and requests are handled within defined timelines and at a high quality. Cross-Functional Communication: Facilitate clear communication between Security, Engineering, and Vendor teams to resolve systemic access issues as in when required. Reporting: Synthesize operational data into clear, actionable insights for leads and stakeholders to improve the overall support ecosystem. Skill Requirements Minimum Skills & Experience Educational Background: Bachelor’s degree in Computer Science, Information Systems, or a related technical field. Professional Experience: 3–4 years of experience in Identity & Access Management (IAM) or Technical Support roles. Proven experience in a high-level Helpdesk or Technical Consultation environment. Experience with vendor control frameworks and Information Security auditing. Technical Toolset: Good to have proficiency in SQL and Command Line Interfaces (CLI) for data extraction and troubleshooting. Good hands on Google Workspace (specifically Sheets and Pivot Tables) for reporting. Familiarity with IAM tools like SailPoint, CyberArk, or ServiceNow is highly preferred. Soft Skills: Excellent communication skills with the ability to explain technical risks in simple business terms. A proactive mindset with the ability to work independently in a fast-paced environment. Operational Flexibility: Ability to work in a 24/5 rotational shift structure to support global operations. Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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