SME Change Management, ServiceNow

Job description

We are seeking an experienced Change Manager to lead and govern IT infrastructure and application changes within the Guardian Life Insurance (GLIC) environment. The individual will be responsible for end-to-end Change Management processes, ensuring planned changes are implemented with minimal business impact while maintaining compliance, risk control, and service stability. Key Responsibilities Manage end-to-end Change Management activities in accordance with ITIL best practices. Review, assess, and approve Normal, Standard, and Emergency Changes. Facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings. Analyze change risks, business impacts, dependencies, and implementation plans. Ensure all changes have appropriate backout plans, testing evidence, and stakeholder approvals. Coordinate with Infrastructure, Application, Security, Network, Cloud, and Business teams for change execution. Monitor change success rates and drive continual service improvement initiatives. Track and report change-related KPIs, SLA adherence, and audit/compliance requirements. Ensure proper communication of planned outages and service interruptions. Support internal and external audits related to Change Management processes Skill Requirements Strong experience in ITIL Change Management processes. Hands-on experience managing enterprise-wide infrastructure and application changes. Experience with ServiceNow Change Management module. Knowledge of Incident, Problem, Release, and Configuration Management processes. Strong risk assessment and stakeholder management skills. Experience conducting CAB and governance meetings. Excellent communication and coordination skills. Preferred Skills Insurance or Financial Services domain experience. Experience supporting large-scale enterprise environments. Exposure to Cloud (AWS/Azure), Windows, Linux, Network, Database, and Mainframe platforms. ITIL Foundation or ITIL Intermediate Certification. Experience with audit, compliance, and operational governance activities. Other Requirements Timely review and approval of change requests. Successful CAB governance and reporting. Improved change success rate and reduced change-related incidents. Compliance with audit and regulatory requirements. Effective stakeholder communication throughout the change lifecycle. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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