Lead EDD

Job description

- Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 60,000 reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). - Our journey: Founded in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. - Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. - AI at Qonto: AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------ Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 55,000+ reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). Our journey: Founded in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Lead EDD to give a critical Enhanced Due Diligence process dedicated operational leadership. Your focus will be on operational excellence: delivering consistent, high-quality production, developing a growing team and continuously improving how we work. You will report to Florence https://www.linkedin.com/in/florence-cervoni-5563b81a/, Anti-Financial Crime Director (Western Europe), and lead Qonto’s EDD production team. Working closely with KYC/KYB, Operations and Anti-Financial Crime stakeholders—including colleagues responsible for regulatory and project-related matters—you will translate agreed requirements into effective day-to-day practices and give the team the support, guidance and production visibility it needs to succeed. ➡️ WHAT YOU'LL DO - Lead production with rigor: organize daily workloads, monitor incoming cases, backlog and output, and resolve blockers. Establish clear KPIs to track volumes, progress and performance. - Support sound EDD decisions: provide second opinions and four-eyes checks, guide complex investigations and risk assessments, and ensure verified sources and clear assessment memos support conclusions. Help the team escalate high-risk cases appropriately. - Raise review quality: deepen customer-profile reviews and improve consistency as capacity grows, balancing thorough investigation with prioritization and timely delivery. - Keep the customer experience in view: work with customer-facing and Operations teams to make EDD requests clear and reduce unnecessary back-and-forth and delays, while maintaining robust controls and acting firmly when risks warrant it. - Develop a growing team: onboard and coach team members through real