Regional Operations Specialist (m/f/d) - FlixBus

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. To support our growth, we are looking for a Regional Operations Specialist (m/f/d) . In this role, you'll work directly with our bus partners, drivers, and operational stakeholders to ensure reliable, safe, and high-quality service delivery across the Serbian market. This role combines hands-on operational support, partner management, and data-driven decision-making to continuously improve network performance and customer experience. This position will be based in Belgrade (hybrid model) . About the Role Build, manage, and nurture strong relationships with our bus operators, ensuring smooth day-to-day operations and long-term partnerships Train, support, and develop operator counterparts and drivers to meet our international quality and service standards Onboard new bus partners onto our platform and systems while supporting the launch of new routes and operational initiatives Monitor operational KPIs, identify areas for improvement, and proactively resolve operational risks and challenges Drive and implement quality and safety improvement measures to enhance customer satisfaction and operational excellence Travel across Serbia to conduct operator visits and audits, gathering feedback from bus operators, station personnel, and drivers. Collaborate closely with Business Development, Network Planning, Authorizations, Customer Service, and other internal stakeholders to ensure efficient operations About You 3-6 years of experience in Operations, ideally within transportation, logistics, mobility, or a similar environment Transportation industry experience and exposure to a fast-growing international environment is a strong plus Strong analytical skills with proficiency in Excel, PowerPoint, and other Microsoft Office tools Excellent communication and stakeholder management skills, with the ability to work effectively with partners, drivers, and local authorities Proactive, hands-on, and solution-oriented, with a strong sense of ownership Fluent in Serbian and English; additional regional languages are a plus Willingness to travel across Serbia (up to 50% of the time); driving license is a strong plus We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even thou