Ciudad De México ABL Incident Manager Jr

Job description

Reclutador: Karina Aguilar Posición: ABL - Incident Manager Ubicación de la posición: CDMX Modalidad de trabajo: Hibrido (Horario Nocturno) Industria – Sector: Bancario Conocimientos y experiencia necesaria: Conocimiento avanzado en ITIL (V3 y V4 – certificación deseable). Experiencia mínima de 3 años como Problem Manager o roles similares (Incident Manager, Change Manager) Experiencia comprobada en el sector bancario o financiero (indispensable). Conocimientos sobre arquitecturas tecnológicas bancarias (infraestructura on-premise y cloud, bases de datos, middleware, core bancario, APIs, ATMs/POS, etc.). Experiencia en manejo de herramienta de ticketing (Service Now, Jira, Remedy, etc.). Habilidad para trabajar y liderar equipos multidisciplinarios y gestión de conflictos. Pensamiento analítico y enfocado en mejora continua Alta capacidad de comunicación y documentación técnica. Gestión de tiempo, sentido de urgencia y priorización efectiva Tu carrera en Capgemini Al trabajar en un ambiente de equipo, nuestros consultores se enfocan en el análisis, diseño y desarrollo de soluciones basadas en tecnología para los clientes de Capgemini. Trabajarás en conjunto con especialistas funcionales, técnicos y del negocio para ayudar a desarrollar la implementación e integración de soluciones y sistemas innovadores incluyendo metodologías, técnicas y herramientas. Contribuirás de una manera responsable y oportuna con la satisfacción del cliente proporcionando servicios y productos que generan valor agregado. Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley. Nuestras oficinas centrales están en París, Francia y tenemos presencia en más de 50 países. Somos más de 340 mil profesionales en México, ubicados en Ciudad de México, Aguascalientes y Monterrey. Capgemini ha desarrollado metodologías propias a nivel global: Collaborative Business Experience y Rightshore. Te encantará trabajar en Capgemini porque: Ofrecemos una experiencia única de reclutamiento y onboarding, y te ayudamos a construir las bases de tu carrera y habilidades profesionales. Proveemos un ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión. Promovemos un ambiente que te permite planear y desarrollar tu carrera. “En Capgemini México, el objetivo es atraer al mejor talento y lograr un ambiente laboral diverso e inclusivo por lo que no se discrimina por motivo de raza, sexo, orientación sexual, identidad o expresión de género o cualquier otra característica propia de la persona. Todas las solicitudes son bienvenidas y serán consideradas para concurso con base en el mérito del candidato contra el trabajo y/o la experiencia para el puesto. Por motivos de validación, usaremos de manera segura tus datos incluyendo pero no limitado a tu imagen en video o screenshots durante los procesos de selección, contratación y/o On boarding , para tu seguridad, puedes revisar nuestro aviso de privacidad en: https://www.capgemini.com/mx-es/aviso-de-privacidad-para-candidatos-a-ocupar-una-vacante/ Job Description Works in the area of Software Engineering which encompasses the development maintenance and optimization of software solutions and applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He or she is responsible for the development and application of software engineering practice and knowledge in research design development and maintenance. 3. He or she work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description - Grade Specific Is the entry level in Software Engineering with a foundational understanding on programming concepts, software design and software development principles. Consistently works to direction with reducing supervision, producing accurate and reliable results. They are expected to be eager to learn and know when to ask questions and check for understanding. Understands and follows work processes. Is aware of costs related to own work. Organises own time to deliver against tasks set by others with a short term horizon. Works co operatively with others to achieve team goals and has a direct and positive impact on project performance. Actively seeking feedback to improve and starting to manage own career with support. Ref. code: 542069 Posted on: 1 Oct 2026 Experience Level: Experienced Professionals Contract Type: Fixed Term Contract Location: Ciudad de México, MX Brand: Capgemini Professional Community: Software Engineering Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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