Technical Lead Python, C++, Java

Job description

A Genesys Developer and Support professional requires a combination of cloud contact center architecture, API integration, and troubleshooting skills Key Responsibilities APIs and SDKs: Proficiency with Genesys Cloud Developer Center REST APIs, WebSockets, and SDKs in languages like JavaScript, Python, Java, or C#. Authentication: Strong grasp of OAuth 2.0 protocols (Client Credentials and Authorization Code grants, scopes, tokens). Architect and IVR: Designing interactive voice response (IVR) flows, inbound/outbound routing, and Natural Language Understanding (NLU) integrations using Genesys Cloud Architect. Data Actions & Integrations: Building custom data actions to connect Genesys Cloud with external CRM or third-party web services. Infrastructure & Automation: Basic understanding of cloud infrastructure, AWS (like Lambda), and infrastructure-as-code tools like Terraform Skill Requirements Other Requirements Troubleshooting & Diagnostics: Investigating system incidents, analyzing conversation and notification IDs, and reviewing console logs. Platform Administration: Understanding roles, permissions, divisions, and user/queue management to resolve configuration issues. Analytics & Reporting: Navigating the Analytics API and reporting frameworks to track performance metrics and resolve data discrepancies. Incident Management: Managing ticketing workflows (such as ServiceNow) and coordinating with cross-functional or onshore/offshore teams for urgent fixes. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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