Technical Lead (Support & Operations)

Job description

Job Description : ITIL Foundation and Cisco Certifications Preferred Job Summary : Network Data Engineer Job Responsibilities : · Co-ordinating with Carriers and working on troubleshooting on WAN links · Escalating issues at carrier end and driving issues till resolution · Understanding and troubleshooting MPLS, Frame Relay, SDWAN · Troubleshoot, and escalate production problems affecting network infrastructure · Hands on experience on network monitoring tools like ITSM Remedy etc. · Hands on experience in Circuit testing required · Should have Hardware knowledge on devices like 7600, 6500, Nexus Series, 3750 etc. Key Responsibilities NA Skill Requirements Skill Requirement : Good Communication skill required to do customer front ending · Monitoring and troubleshooting of LAN / W- Good knowledge on DHCP / DNS and other networking protocols · Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP · Knowledge of QOS and multicasting required · Should have experience in troubleshooting complex network issues · Experience in troubleshooting LAN technologies like VTP, STP · Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP · Complete Understating of Small-scale routers and switches such as 2800, 2900, 3750, 3900, ASR, ISR · Should understand GRE, IPsec, site to site VPN, DMVPN · Understanding of VSS · Understanding and troubleshooting LAN wireless issues, WLC, IOS upgrade on routers and switches · Troubleshooting IPSEC, NAT, PAT, GRE Other Requirements Other Requirement : · Ready to work in 24* 7 environment · CCNA, CCNP certification is Mandatory · Good understanding of ITIL framework, processes · Experience – 3 to 10 years Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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