Application Support Engineer

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves diligently investigating and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation by promptly addressing and resolving technical challenges. Collaboration with team members and stakeholders is essential to maintain system reliability and support business continuity effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to enhance system performance and reliability. - Document findings and solutions clearly to support knowledge sharing within the team. - Continuously monitor system health and proactively identify potential issues before they impact operations. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Monitoring. - Additional Must To Have Skills: Proficiency in Japanese Language. - Strong understanding of monitoring tools and techniques to ensure system availability. - Experience in analyzing system logs and performance metrics to detect irregularities. - Ability to troubleshoot complex infrastructure issues and implement effective solutions. - Familiarity with alerting systems and incident management processes. Additional Information: - The candidate should have minimum 1 year of experience in Infrastructure Monitoring. - This position is based at our Cebu office. Minimum 1 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.