ASEAN Business Assurance Lead

Job description

The ASEAN&I Operational Excellence Head is responsible for leading the operational excellence, quality governance, delivery assurance, and risk management agenda across Fujitsu's ASEAN & India region. The role serves as the focal point for driving consistent delivery standards, strengthening governance frameworks, enhancing project and service quality, and fostering a culture of continuous improvement across all countries within the region. The role is expected to bring substantial hands-on delivery experience and apply practical delivery judgement to challenge the substance of bids and delivery plans, identify risks early, and recommend actionable mitigations beyond process and compliance checks. Key Responsibilities: Regional Operational Excellence & Quality Leadership Serve as the ASEAN Quality Management Representative. Lead Operational Excellence initiatives across ASEAN, driving continuous improvement, governance, quality standards, and best practices. Partner with regional leadership to enhance business performance, customer satisfaction, and delivery excellence. Represent the region in global quality and assurance forums, contributing to process standardization and best practice sharing. Business Assurance & Risk Management Implement regional quality and assurance programs aligned with corporate quality policies. Provide independent oversight on delivery risks across bids, projects, managed services, and transformation programs. Lead bid and project risk reviews, ensuring effective mitigation, governance, and delivery readiness. Support recovery and improvement plans for high-risk projects, customer escalations, and delivery challenges. Develop and maintain Business Assurance policies, processes, and governance frameworks. Quality Management & Service Excellence Ensure compliance with quality management standards, governance requirements, and AI governance controls. Conduct delivery reviews, monitor performance metrics, and drive corrective actions to improve delivery outcomes and customer experience. Lead root cause analysis and continuous improvement initiatives. Capability Development & Continuous Improvement Develop capability improvement roadmaps to strengthen operational effectiveness and delivery maturity. Promote industry best practices, automation, quality engineering, and service management excellence. Drive region-wide improvement programs focused on governance, service delivery, and customer outcomes. Reporting & Governance Analyze operational, delivery, and quality performance data to identify risks and improvement opportunities. Prepare executive dashboards, reports, and insights for leadership decision-making. Track improvement initiatives to ensure measurable and sustainable business outcomes. Training & Stakeholder Engagement Deliver training and coaching on quality, governance, risk management, and operational excellence. Mentor country teams and quality champions to build regional governance capabilities. Collaborate with Sales, Delivery, PMO, and corporate stakeholders to drive best practice adoption and knowledge sharing. Qualifications & Experience: Required Experience Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline. Minimum 10-15 years of experience within the IT services, system integration, managed services, or digital transformation industry. At least 10 years in a regional quality management, operational excellence, delivery assurance, PMO governance, or risk management leadership role. Demonstrated experience leading delivery risk assessments and managing complex project and service delivery governance. Proven ability to evaluate the substance of bids and delivery plans, identify delivery risks early, challenge delivery teams constructively, and recommend practical risk mitigation and improvement actions based on real-world delivery experience. Good understanding of ITIL Framework, Quality Assurance and Quality Engineering Practices Proven track record in driving operational improvements, quality initiatives, and organizational maturity programs across multiple countries. Experience working with senior executives, business leaders, and cross-functional stakeholders within a matrix organization. Preferred certifications include: PMP / PMI Certification / ITIL Foundation or higher #ASEAN1_Priority Relocation Supported: No Visa Sponsorship Approved: No Copyright 1995 - 2024 Fujitsu Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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