​​Manager, IT Asset & Configuration Management Lead​

Job description

ROLE SUMMARY All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient's Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape. As part of the Service Management Solutions team, the Manager, IT Asset & Configuration Management Lead is responsible for the strategy and operational execution of Pfizer Digital's Hardware Asset Management (HAM), IT Asset Management (ITAM), and Configuration Management processes. This role manages the ServiceNow HAM product roadmap and backlog, ensures compliance with enterprise policies and audit requirements, and drives continuous improvement of asset and configuration management capabilities. Key responsibilities include overseeing CMDB and hardware asset data quality, hardware model governance, asset lifecycle management, CI onboarding, and enterprise data standards. The role serves as the primary point of contact for ITAM, HAM, and Configuration Management guidance across Pfizer, while leading ServiceNow enhancement initiatives, user acceptance testing, reporting, dashboards, and process documentation to ensure effective governance, compliance, and operational excellence. ROLE RESPONSIBILITIES  Own end-to-end delivery of the IT Asset Management (ITAM) and Configuration Management processes for Pfizer Digital: policy, KPIs, audit posture, and compliance documentation (Runbooks, Process Guides, KBAs). Act as Product Manager for Hardware Asset Management (HAM) on ServiceNow: deliver upon the HAM roadmap, gather stakeholder requirements and voice of the customer to drive and prioritize the engineering squad backlog. Run CMDB/HAM data remediation and enrichment to ensure Completeness, Correctness, and Compliance. Manage hardware model normalization and CI data standards across the ServiceNow CMDB, ensuring assets and models are consistently classified, named, and lifecycle-managed as new data and models are introduced. Onboard and govern new Configuration Items (CIs) from business areas outside Digital as they are brought into ServiceNow/CMDB scope, extending ITAM/Configuration governance beyond the core IT estate. Lead UAT planning and execution for ITAM, Configuration, and HAM within major ServiceNow platform releases, and step into adjacent process UAT (Incident, Change, Problem) when needed. Serve as the enterprise point of contact for ITAM/Configuration/HAM implementation questions across Pfizer — advising process owners and stakeholders Pfizer-wide on how to operate and govern their own sub-processes within the framework — and partner with adjacent teams on lifecycle and compliance initiatives. Own the knowledge base and enablement materials for ITAM/Config/HAM (process guides, training content, KBAs), and coordinate and develop delivery-partner resources supporting ITAM/HAM delivery (including offshore/contractor roles). BASIC QUALIFICATIONS  Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent professional experience). 4+ years of relevant IT experience, including direct process-ownership experience in IT Asset Management and/or Configuration Management within a large, matrixed organization. 2+ years' hands-on experience with ServiceNow ITAM/HAM (or demonstrable equivalent ITAM tooling) administration, configuration, or product management. Working knowledge of CMDB/CSDM design principles and asset/configuration data-quality practices. Demonstrated experience leading or contributing to UAT and release-readiness activities for enterprise platform rollouts. Strong written and verbal communication skills, including producing compliance/process documentation for audit and stakeholder audiences. Demonstrated ability to deliver through cross-functional teams without formal authority over them. Able to build, read, and interpret ServiceNow dashboards and reports (e.g. Performance Analytics) to track ITAM/Config/HAM KPIs and data-quality metrics. Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach. PREFERRED QUALIFICATIONS ServiceNow Certified System Administrator (CSA), or a Certified Implementation Specialist (CIS) credential in ITAM/HAM. Lean Six Sigma Green Belt (or higher) or an equivalent process-improvement credential ITIL 4 Foundation certification (or equivalent ITSM framework knowledge) Agile/Scrum credentials (CSM, CSPO, or PSM). Exposure to Software Asset Management (SAM) concepts or tooling. Experience operating in a regulated / GxP environment. Prior experience coordinating delivery-partner or contractor resources. Please apply by sending your CV in English. Work Location Assignment: Hybrid Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here! Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Information & Business Tech