Manila Macintosh Support Engineer

Job description

Role Description Package and distribute of Packages and Security Patches/Hotfixes via JAMF Pro Prepare and deliver JAMF Pro SLA and saturation reports for internal management. Maintain and improve documentation relating to the JSS administration processes and procedures Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server Configures Extension Attributes to dynamically administer managed devices Creates Scripts used within JAMF Pro that is used for deployment Configure JAMF Pro Policies to be advertised to users and for security patch deployments Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools. Applies understanding and knowledge of information systems products and services to assist users. Install software and follow ETLA guidelines in place. Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues. Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures. Demonstrate commitment to high quality customer service. Follow ITIL procedures for incident and request fulfillment management. Perform duties and task as per assigned. Role Requirements Must be amenable to a rotating schedule, including graveyard shifts, and a hybrid work setup based in the Mall of Asia Business Complex. 5+ years of hands-on experience in managing and supporting Mac OS X versions 11 – 15.7 Must be knowledgeable with current Apple hardware (iMacs, Mac Pro, Mac Mini, MacBook, MacBook Pro, Apple TV, iPods, etc.) and/or any popular Mac software. Demonstrated ability to secure Mac configuration. Extensive experience in integrating Mac into a Windows Active Directory environment. Extensive experience in imaging and thin-provision Mac Systems. Extensive knowledge and experience using JAMF Pro, JAMF Pro Cloud and any Mac Deployment Tools Extensive Mac application packaging experience. Advance experience working with programming languages such as bash and python is a plus Advance knowledge in securing Mac OS X using File Vault 2 tool. Knowledge and experience utilizing a ticket tracking system such as Service-Now or any equivalent ticket tracking system. Able to work evenings or weekends as per needed basis. Knowledgeable using virtual application such as VMWare Fusion or any equivalent virtual application tool. Basic Apple Certification is strongly preferred. JAMF certification is a plus. Ref. code: 340312 Posted on: Aug 13, 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Manila, PH Brand: Capgemini Professional Community: Cloud Infrastructure Management Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn