Senior Lead Customer Partner

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role As a Senior Account Sales professional (Customer Partner), you will manage a major enterprise account in Japan. Building on trusted client relationships, you will gain a deep understanding of the client’s strategic, business, and IT challenges and collaborate with internal specialists to lead new service opportunities from origination through proposal and contract closure. Beyond maintaining existing contracts, you will develop account strategies, create new business opportunities, and drive the account’s sustainable growth. What you will do ・Build and maintain long-term relationships with key stakeholders at a major enterprise account in Japan ・Identify and develop new business opportunities based on the client’s strategic, business, and IT challenges ・Develop account plans and create new service opportunities ・Lead proposals by engaging delivery, solution, and technical specialists ・Manage proposal and quotation development, internal approvals, client negotiations, contract negotiations, and deal closure ・Navigate the client’s decision-making and approval processes to advance opportunities ・Drive revenue growth, improve client satisfaction, and strengthen long-term relationships within the account Who You Are Required skills and experience ・Experience in IT services or solution sales ・B2B sales experience with major enterprises or large-scale accounts ・Proven ability to build trusted client relationships and translate them into proposals or business growth ・Experience leading proposals and opportunities in collaboration with multiple internal and external stakeholders Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.