SAP BTP Integration Suite Operations Engineer

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role SAP Integration Suite (Cloud Integration, API Management, Event Mesh, Open Connectors), SAP BTP, SAP Cloud Connector, monitoring and observability platforms, CI/CD tooling, enterprise integration ecosystem. Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The resource will be responsible for operating and administering SAP Integration Suite services, monitoring platform health, availability, and performance, and managing incidents, problems, and operational support activities. The role includes performing platform configuration and lifecycle management, coordinating platform maintenance, upgrades, and patching, ensuring monitoring, observability, and operational readiness, and managing tenant configuration, certificates, connectivity, and security. Additionally, the individual will support capacity planning and platform optimization, collaborate with SAP Basis, Infrastructure, Integration teams, and vendors, and drive continuous operational improvements following SRE practices. The ideal candidate should have strong hands-on experience with a minimum of 4+ years in SAP BTP services, along with experience working with SAPUI5/Fiori applications. Hands-on experience with CAPM (Node.js) development and support is required, while experience with SAP Build Process Automation (BPA) is considered a nice-to-have skill. The candidate should also possess knowledge of SAP Document Management Service (DMS) and experience with SAP Identity Authentication Service (IAS). Your Future at Kyndryl Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications.You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience ·       8+ years in SAP Integration, SAP BTP, or Middleware Operations ·       Strong operational experience with SAP Integration Suite ·       Experience with SAP BTP administration ·       Experience with incident, problem, and change management Preferred Skills and Experience ·       SAP Integration Suite ·       SAP BTP ·       SAP Cloud Connector ·       API Management ·       Event Mesh ·       ITIL, SRE, DevOps knowledge ·       Monitoring and observability tools Strong operational and technical skills with the ability to manage SAP BTP platforms in production, ensure high service availability, and continuously improve platform reliability through operational excellence. Application Development & Troubleshooting • Strong debugging and troubleshooting skills for UI and backend services. • Ability to analyze logs, traces, and runtime errors. • Understanding of application architecture (frontend, backend, services). • Experience in fixing bugs and supporting live applications. • Experience with CI/CD pipelines for application deployment. • Hands-on experience with Git for version control. • Experience managing deployments across multiple environments. Security & Access Management, Platform & Operations, Skills & Competencies • Strong understanding of authentication and authorization concepts. • Experience with IAS integration and SSO configurations. • Experience managing role collections and user roles in SAP BTP. • Knowledge of OAuth, SAML, and token-based authentication. • Experience handling production support and escalations. • Understanding of monitoring tools and alert handling. • Ability to manage multiple tickets across customers simultaneously. • Strong analytical and problem-solving skills. • Ability to independently investigate and resolve complex issues. • Proactive mindset with ownership of issues and escalations. • Strong communication skills to interact with global teams and customers. • Ability to provide clear and structured RCA documentation. • Good understanding of support processes and incident management. • Ability to work in a structured and disciplined manner. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email add