Sr Mgr IT Vendor Management

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Procurement Job Sub Function: Outsourced Services Job Category: Professional All Job Posting Locations: New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting for a Sr Mgr IT Vendor Management, located in Raritan, NJ or West Chester, PA or Palm Beach Gardens, FL or Warsaw, IN or New Brunswick, NJ. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Job Overview The Sr. Manager, IT Vendor Management is a strategic leadership role responsible for the governance, performance, value, and risk management of strategic technology vendors supporting DePuy Synthes. The role will establish and drive consistent vendor management practices across Technology Services, strengthening accountability for service performance, commercial outcomes, risk management, and continuous improvement. The Sr. Manager will partner with Technology leaders, IT service owners, Sourcing, Procurement, Finance, Legal, cybersecurity, and other stakeholders to align strategic vendor relationships with technology priorities and business objectives. The role will provide leadership across the vendor lifecycle, including vendor strategy, performance governance, commercial management, contract renewals, risk management, escalations, optimization, and transformation. Key Responsibilities Define and lead the strategic vendor management approach across Technology Services, establishing consistent governance, processes, performance expectations, relationship models, and reporting across the technology vendor portfolio. Establish and manage strategic vendor relationships aligned with business priorities, technology strategy, service requirements, and financial objectives, building long-term partnerships that maximize business value and technology outcomes. Lead end-to-end governance of strategic technology vendors across vendor selection, onboarding, performance management, commercial reviews, renewals, transformation, escalations, and exits. Drive strategic collaboration, innovation, and co-development with key technology partners, leveraging vendor capabilities, expertise, and roadmaps to identify opportunities that improve services and advance business and technology objectives. Establish and lead vendor governance forums, Quarterly Business Reviews (QBRs), and executive business reviews, using SLAs, KPIs, scorecards, financial measures, risk indicators, technology roadmaps, and continuous-improvement commitments to drive accountability, performance, and value realization. Partner with IT service owners, Strategic Sourcing, Procurement, Finance, Legal, Cybersecurity, and other stakeholders to develop vendor strategies and support sourcing and vendor-selection decisions aligned with technology roadmaps and business priorities. Provide leadership for strategic vendor and contract decisions, including sourcing events, vendor selection, renewals, commercial negotiations, service changes, contract optimization, vendor consolidation, and exit strategies. Drive commercial value, cost optimization, and value realization across the vendor portfolio, identifying opportunities to improve pricing, consumption, contractual terms, service scope, productivity, supplier consolidation, and return on technology investments. Monitor supplier performance against SLAs, KPIs, contractual commitments, and strategic objectives, identifying performance gaps and driving corrective actions, continuous improvement, and accountability with vendor and internal stakeholders. Establish governance for vendor risk, including operational, financial, cybersecurity, compliance, concentration, contractual, and service-continuity risks, and drive appropriate mitigation and escalation with accountable stakeholders. Lead executive-level vendor performance and portfolio reporting, providing actionable insights into service performance, financials, risks, contractual obligations, improvement opportunities, strategic roadmaps, and overall relationship health. Drive cross-vendor performance and continuous improvement, identifying systemic opportunities to standardize services, reduce complexity, improve service quality, strengthen supplier collaboration, and improve technology outcomes. Partner with Finance and IT Financial Management to strengthen visibility into vendor spend, financial performance, contractual commitments, forecasts, realized value, and opportunities for optimization. Develop and maintain scalable vendor-management processes, governance standards, templates, tools, and performance measures that enable consistent management of strategic technology suppliers across Technology Services. Serve as the senior escalation point for significant vendor performance, commercial, service, risk, and relationship issues, coordinating internal and vendor leadership to drive timely resolution, accountability, and sustainable corrective action. Qualifications Education Bachelor's degree in information technology, Computer Science, Business Administration, or related field required. Master’s degree or MBA preferred. Experience and Skills Required: 10+ years of progressive experience in IT vendor management, strategic sourcing, technology services, supplier management, or related disciplines, with increasing leadership responsibility. Demonstrated experience leading strategic technology vendor relationships within a large, global, or matrixed organization. Demonstrated experience establishing vendor governance structures and managing vendor performance through SLAs, KPIs, scorecards, service reviews, and executive governance. Strong understanding of technology service-delivery models including managed services, cloud, infrastructure, applications, and professional services. Strong commercial acumen and demonstrated experience influencing contract negotiations, renewals, sourcing decisions, cost optimization, and value realization. Experience identifying and managing vendor-related operational, financial, cybersecurity, compliance, and service-delivery risks. Ability to synthesize vendor performance, risks, financials, and commercial conside