Health Clinic Specialist

Job description

The hourly rate for this role is £13.56 and up to £15.59 across selected locations within London. Are you passionate about customer care and delivering Healthcare services? We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and help deliver our earwax removal service to the local community. About the role You will go through specialist training to understand how to complete the ear wax removal process. Your role will be to greet customers, verify their details, complete an ear health questionnaire with the customer, look inside the ear(s) using a camera, and then to use specialist micro-suction equipment to gently remove ear wax from the customer’s ear(s) to improve their hearing. You will complete our healthcare training programme to enable you to advise customers with their healthcare needs and will also: Greet customers and verifying their details Manage the appointment booking process Explain the earwax removal procedure to customers Remove earwax following current guidelines Record clear and accurate medical notes Follow Standard Operating Procedures and follow health and safety standards Order and maintain stock Work with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signpost into other healthcare services You will go on the Healthcare Advisor Programme and support future Pharmacy Services in-store What you’ll need to have These are the essential skills or experience needed to succeed in this role. Five GCSEs or equivalent A passion for customer care and working in Healthcare Able to deal kindly and sensitively with anxious / distressed people Communicate and listen effectively Passion and energy to deliver excellent patient care Able to respond to changing work force demand and service needs Digitally savvy and comfortable using a smartphone and navigating technology Prepared to learn and motivated to complete a Healthcare training programme (NVQ2 or equivalent) It would be great if you also have These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria. Experience in a healthcare setting Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. What's next If your application is successful, you'll be invited to an in-store interview within the net 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis Apply now Summary Job Reference: 285311BR Job Reference: 2 8 5 3 1 1 B R Whetstone, 1261-1275 High Road 37.5 Hours Apply now You can apply when online Our application process Application process Learn more 1. Apply online and we will review your application against the job requirements. 2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you. 3. If you're successful you'll be invited to attend an interview. 4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer! 5. For some roles we may require some pre-employment checks to be carried out. Learn more You might also be interested in Pharmacist Pharmacy London, Golders Green Road Fixed Term 29 hours per week View job description Pharmacist Pharmacy London, Enfield Palace Gardens Permanent 42 hours per week View job description Pharmacy Technician Pharmacy London, Brent Cross Shopping Centre Permanent 37.5 hours per week View job description View 107 jobs Got a question? Yes, there are many opportunities for advancement within retail careers at Boots. You can progress in several directions, depending on your interests: Management: Develop your leadership skills and move into roles such as Assistant Manager or Store Manager. Beauty: If you’re passionate about beauty, you can advance into roles like Beauty Specialist or No7 Advisor. Healthcare Retail: For those interested in healthcare, you can explore positions within our Pharmacy or Boots Opticians teams, such as Trainee Dispenser or Opticians Retail Assistant, where full training is provided. The recruitment process for retail positions at Boots is straightforward. Here’s what you can expect: Apply Online: Search for our retail roles, such as Customer Advisor or Assistant Manager, and submit your online application. Online Assessment: If you meet the basic requirements for the position, you may receive an invite to complete a short online assessment. Interview Stage: If you are progressed past the application and assessment stage, you will be invited to an interview, where you’ll have the chance to talk about your experience, availability, and interest in the role. Outcome: After the interview, we’ll get in touch to let you know the outcome and discuss next steps if successful. Boots offers a range of training and development opportunities for retail employees. This includes accredited customer service training, as well as skill development in areas such as fragrance, photo services, and healthcare, equipping teams with the knowledge needed to support customers effectively. You don’t need any specific qualifications to start your career with us in retail - we’re looking for people with a passion for customer service who match our business values. The key responsibilities in a retail job would involve assisting customers, learning about offers and products, maintaining store standards, stock management and operating tills. View all FAQs Why Boots? At Boots care is at the heart of everything we do. Discover how we support you to achieve your goals, how we’re creating an open and inclusive working environment and explore our meaningful benefits. Explore more Saved Jobs I want to work for Boots I already work for Boots I want to work for Boots I already work for Boots