Supervisor, Child Safety Operations

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: SpaceXSI’s Safety team protects free expression while ensuring our users can safely and successfully engage with our platform through robust policy enforcement. Child Safety is our highest-stakes area: the team identifies, investigates, and removes child sexual exploitation (CSE) and child sexual abuse material (CSAM) across X and Grok products, including AI-generated content, and makes the legally required reports to NCMEC. As we increasingly leverage AI-based automation, we innovate and experiment at a fast pace, striving to be a learning organization with a growth mindset. As Supervisor, Child Safety, you will lead the Austin-based Child Safety analyst team across shifts. You will be hands-on with escalations, own the quality and defensibility of every high-risk decision, and coordinate with Safety leadership, Legal, and law enforcement response teams on high-profile cases. You will lead the team’s shift from scaled manual review to analysts focused on “Automation First” appeals, model evaluations and audits, investigations, and escalations. RESPONSIBILITIES: • Lead the Austin based Child Safety team, a team of analysts (including senior analysts) covering X and Grok, with consistent standards across morning and night shifts and strict adherence to SLAs. • Act as the escalation layer for Child Safety: be hands-on with complex, urgent, and high-profile cases, including high profile accounts, internal escalations from law enforcement response and legal teams, and SpacexSI products incident escalations. • Own NCMEC reporting decisions for the team. Ensure every report, suspension, and bounce is accurate, well-documented, and meets legal obligations, and that the team knows when to escalate to Legal. • Bring thoughtful, well-reasoned recommendations to leadership on escalations, balancing the protection of minors with SpaceXSI’s free speech principles (e.g., distinguishing CSE from adult content, humor and satire, or newsworthy reporting). • Coordinate with Safety leadership, Legal, Engineering, and Policy on high-profile cases and action items with Head of Safety visibility. Communicate business needs clearly, close the loop on every action item, and do the due diligence before decisions go up. • Run the team’s response to viral incidents and emerging abuse trends (e.g., leaked content of minors, AI-altered imagery, election-period trends): organize sweeps, track results, and escalate patterns quickly. • Take an automation-first approach. Partner with Program Leads to calibrate classifiers and Grok enforcement, track false positives and repeated suspension/unsuspension patterns, and turn findings into concrete improvements. • Lead the team’s operational model evaluations, audits, and labeling work for CSE, ensuring high-quality curated data that improves Grok’s ability to detect and act on child safety violations. • Use querying languages (e.g., SQL or Python) and LLM-powered agents to analyze operational data, identify trends, and drive data-informed improvements to policies and processes. Build that habit across the team. • Own your dashboards and KPIs: know hour to hour how the backlog and escalation queues are doing, and keep a baseline to spot and investigate anomalies. • Keep shift handovers, process documentation, and knowledge checks current so every analyst works from the same playbook. • Provide coaching, mentorship, and professional development to foster critical thinking, efficiency, growth, retention, and wellbeing in a team regularly exposed to highly sensitive content. • Run strong feedback loops as a proactive manager: give constructive feedback early and often, out of a desire to improve, and take it in stride. • Build the team into child safet