Manager, AI Project Management - Global Marketing Services

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description About the Job Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere, by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa is searching for a Manager, AI Project Management - Global Marketing Services to drive program management across the AI Transformation program. This role will manage four concurrent workstreams, Workflow Redesign, Agent Deployment, Data Foundations, and Change Management, ensuring the AI Transformation team delivers on its commitments on time and at scale. The ideal candidate is a seasoned program manager who understands how AI initiatives differ from traditional technology projects and can manage the iterative, experiment-driven nature of AI development. This role will be part of the AI Transformation team within the Global Marketing Services organization. The Manager will own the program's operating rhythm: tracking timelines, milestones, and dependencies across every workstream, maintaining the RAID log, driving status reporting, and leading cross-team coordination that keeps a complex, multi-workstream transformation program on schedule. As one key workstream, the role will oversee the build-out of the Marketing Services operational knowledge base, working alongside data experts to ensure content is inventoried, structured with consistent metadata tagging and taxonomy, and made AI-ready so it can be effectively leveraged by AI tools and workflows. The role requires a leader who can drive accountability across multiple concurrent workstreams, build structured processes from ambiguity, and maintain the operational discipline that enables a fast-moving transformation team to deliver consistently. It demands comfort with the unique requirements of AI projects, including experimentation cycles, data dependencies, and evolving requirements. Reporting to the Director, AI Product Management, Global Marketing Services, this leader will work closely with workstream leads, Visa Technology teams, subject matter experts across Marketing Services regional teams, and cross-functional partners across Finance, Legal, Privacy, Risk, and Compliance to ensure all AI Transformation initiatives are tracked, risks are surfaced, dependencies are managed, and delivery commitments are met. Key Responsibilities Run program management for AI Transformation: Own timeline, milestone, and dependency tracking across all AI Transformation workstreams. Maintain the master program plan, identify critical path items, and proactively flag scheduling conflicts or resource constraints. Drive the program's operating rhythm including standups and milestone reviews. Support the Senior Director on steering committee preparation and stakeholder management. Maintain RAID log and delivery-risk escalation: Own the program's RAID log. Ensure risks are identified early, mitigation plans are in place, and escalations reach the right stakeholders. Proactively flag AI-specific program risks including data readiness delays, cross-workstream dependencies, and adoption blockers. Deliver status reporting and cross-team coordination: Produce status reports, dashboards, and executive updates on program health, milestone progress, and delivery risks. Coordinate across workstreams to maintain alignment and resolve blockers. Manage the Knowledge Management workstream: Oversee the build-out of the Marketing Services operational knowledge base. Work closely with global and regional Marketing Services peers and data experts to drive inventorying and collection of operational content, ensure consistent metadata tagging and taxonomy are applied, and make the repository AI-ready. Coordinate with subject matter experts to source content, track gaps, and drive sign-off. Drive cross-workstream dependency management: Identify and manage interdependencies between workstreams, ensuring that upstream deliverables land on time to unblock downstream work. Facilitate trade-off decisions when competing priorities arise. Support governance, compliance, and responsible AI alignment: Partner with Legal, Risk, Privacy, Compliance, and Technology teams to ensure AI-enabled offerings and pilots meet responsible AI, governance, regulatory, and Visa standards. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 8 or more years of work experience with a Bachelor's degree, or at least 6 years of work experience with an Advanced Degree, such as a Master's, MBA, or a PhD. Experience in program management, project management, or management consulting, including managing complex programs with multiple concurrent workstreams, dependencies, and cross-functional stakeholders. Familiarity with AI projects and their unique requirements, including data readiness, experimentation cycles, and responsible AI considerations. Understanding of how LLM-based solutions are built, including familiarity with the generative AI technology stack, prompt engineering, and the data and infrastructure requirements that underpin AI agent development. Hands-on experience with AI productivity tools such as Claude, ChatGPT, and similar platforms, with the ability to apply them to streamline program management workflows. Experience with RAID management, milestone tracking, critical path analysis, status reporting, and delivery-risk escalation. Experience with program and project management tools (e.g., Wrike, Jira Align, MS Project, or similar). Experience with agile methodologies, specifically Scrum and Kanban. Demonstrated success driving complex, cross-functional programs with measurable business impact in a global, matrixed organization. Comfort working with content structuring concepts such as metadata tagging, taxonomy design, and preparing content for AI ingestion. Deep expertise is not required, but practical familiarity and the ability to partner effectively with data experts is essential. Strong ability to translate complex program status, AI project dynamics, and delivery risks into clear executive communications and stakeholder updates. Preferred Qualifications 10 or more years of work experience with a Bachelor's Degree, or at least 7 years of work experience with an Advanced Degree, such as a Master's, MBA, or a PhD. Demonstrated hands-on experience with a range of AI tools and platforms, with the ability to use AI to streamline operations and deliver measurable business impact. PMP, PgMP, or similar program management certification. Strong analytical, problem-solving, and strategic thinking skills, with the ability to operate in ambiguity, build structure in white space, and drive action across stakeholders and business units. Familiarity with payments, banking, fintechs, or card products is a plus. Additional Information This role requires a leader who combines strategic thinking with ha