Manager, Commercial Integration & Onboarding

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionThe Manager, Commercial Integration & Onboarding plays a critical role in enabling the success of the commercial organization through driving first establishing and then managing key Sales Onboarding capabilities for the ADx and WBD divisions as we onboard with Waters. This leader will also drive standardization, continuous process improvement, data quality, compliance, and excellence while adapting to changing business, system, and customer needs. This position serves as a key partner to Sales, Sales Operations, Contracting, Client Services Finance, Marketing, and IT by improving service delivery, eliminating operational friction, reducing commercial risk, supporting sales productivity, and ensuring business continuity through complex organizational change. Crucially, this role will also enable commercial teams by providing scalable, consistent support across sales on/offboarding, vendor credentialing and operational administration. The successful candidate will operate with clear accountability, strong controls, practical problem solving, and an aggressive continuous improvement mindset to harmonize workflows with corporate and financial systems. As Waters continues its commercial transformation, this role will also support the integration and utilization of enterprise platforms, including SAP S/4HANA, ensuring alignment between commercial processes, reporting capabilities, and business objectives. Role Purpose Lead critical integration workstreams, and be accountable for vendor credentialing, onboarding and offboarding, training coordination, vendor management, and end-to-end commercial process excellence and integration activities as part of this role. Serve as a trusted business partner to commercial leaders by delivering key commercial enablers across systems, process and teams. Key Responsibilities Commercial Integration & Continuous Improvement Order-to-Cash (O2C) Alignment: Map, optimize, and manage the friction points between Sales Onboarding, Contracting, and the broader O2C workflow to accelerate time-to-revenue and improve data integrity. Continuous Improvement Engine: Evaluate existing commercial policies, tech stacks, and service models; author and execute a continuous improvement roadmap to streamline workflows from lead-to-invoice. Cross-Functional Program Management: Lead enterprise-scale projects from planning through execution, defining scope, milestones, risks, stakeholder alignment, and financial/operational outcomes. Transition Planning: Develop transition plans that address operating model impacts, contracting framework harmonization, stakeholder readiness, risk mitigation, and commercial continuity. Systems Architecture Representation: Represent the Sales Onboarding and Commercial Integration function in business application requirements gathering, testing (UAT), implementation, and stakeholder readiness. Sales Onboarding & Offboarding Lifecycle Onboarding Program Leadership: Lead centralized onboarding, offboarding, internal transfer, and role-change support processes to maximize new hire time-to-productivity. Day 1 Readiness: Ensure timely Day 1 readiness for new hires and transfers, including immediate system access, physical assets, compliance training, and required administrative setups. Training & Learning Coordination: Partner with business, service, learning, and support teams to align training coordination, compliance reporting, and learning records with operational needs. System Administration: Administer field support databases, role changes, notifications, and related operational records; support system upgrades and interface testing. Administrative Controls: Manage timekeeping or payroll-support administration, issue resolution, reporting, and process controls where applicable. Vendor Credentialing & Customer Access TSA Transition: Stand-up essential vendor credentialing contractual relationships, associate profiles, and workflows to achieve an aggressive February 2027 transition deadline. Access Strategy: Lead the vendor credentialing strategy to protect customer account access, field readiness, and compliance continuity. Operating Model Governance: Own the credentialing operating model, including governance, prioritization, process standards, and service expectations. Scalable Compliance: Drive scalable solutions for renewals, documentation, institutional attestations, background checks, and compliance records. Risk & Contract Review: Partner with Legal, HR, Compliance, Sales, and customer-facing leaders to review credentialing-related contract terms, evaluate operational risk, and recommend strategic actions. Barrier Resolution: Lead direct customer and vendor engagement to streamline access requirements, resolve commercial barriers, and strengthen sales access outcomes. Leadership & Strategy Strategic Roadmap: Develop and support broader sales onboarding and commercial operations strategies, initiatives, and project roadmaps aligned with business growth goals. Change Management: Lead change management, corporate communications, and targeted training to support high adoption of new processes, contracting models, and integrated systems. People Leadership: Own team goals, KPIs, service levels, and performance reporting while leading, coaching, developing, and retaining a high-performing team. Cross-Functional Partnership Partner closely with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT. Gather business requirements and translate them into scalable system, reporting, and process solutions. Develop and maintain user documentation, training resources, and process guides. Train and support end users to drive adoption and effective utilization of commercial systems. Act as a liaison between business stakeholders and technical teams to ensure successful execution of commercial initiatives. What Success Looks Like In the first 30 days, you will: Immerse & Audit: Map the current state of Waters’ vendor credentialing lifecycle, complete knowledge transfer from BDX colleagues, gather requirements from third party vendor credentialing agencies, and create a time-bound project plan for the transition services agreement cutover. Integration Support: Support WBD Americas integration activities, identifying areas of need, prioritizing issues and actions, and contributing on an ad hoc basis. Build Relationships: Establish core connections