Track Manager (Support & Operations)

Job description

We are seeking an experienced Unix L2/L3 Support Engineer with strong expertise in Linux (RedHat), Solaris, and AIX administration to provide 24x7 operational support for enterprise datacenter and cloud environments. The role involves incident management, problem determination, system administration, automation, infrastructure support, performance optimization, patch management, and ensuring high availability of critical business services. The candidate should possess strong troubleshooting skills across Unix platforms, cloud technologies, automation tools, clustering solutions, and infrastructure management frameworks. Key Responsibilities Unix/Linux/Solaris/AIX Administration Provide L2 administration and operational support for Linux, Solaris, and AIX servers across Data Center and Cloud environments. Perform installation, configuration, administration, patching, upgrades, migration, and lifecycle management of Unix/Linux platforms. Manage virtualization technologies including: Solaris Zones and LDOMs AIX LPARs and VIOS Perform OS hardening, capacity management, performance tuning, and system optimization. Troubleshoot server, operating system, hardware, storage, and application-related issues. Handle break-fix activities and service restoration within agreed SLAs. Create and maintain environments for batch processing and associated reporting systems. Infrastructure & Platform Management Manage Red Hat Satellite for patching, provisioning, and lifecycle management. Administer Centrify, IBM GPFS, Puppet, and Ansible environments. Support Docker and Kubernetes platforms. Manage AWS and Azure virtual machine deployments and administration. Support storage integration, clustering, partitioning, and virtualization technologies. Provide support for HA and Cluster technologies. Automation & DevOps Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation. Strong scripting skills using Shell Scripting, Python to automate operational and administrative tasks. Develop, maintain, and enhance automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions. Drive continuous improvement initiatives to reduce manual effort and improve operational efficiency. Automate patching, monitoring, reporting, server provisioning, and compliance-related activities. Incident, Problem & Change Management Monitor infrastructure health and proactively address issues. Participate in incident, problem, and change management processes. Perform root cause analysis (RCA) and provide corrective and preventive actions. Collaborate with application, network, cloud, storage, and security teams during major incidents. Support system integration and production rollout activities. 24x7 Operational Support Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity. Participate in shift-based support , on-call rotations, weekend support, and major incident management. Ensure compliance with SLA, OLA, and operational standards. Support planned maintenance activities and emergency changes whenever required. Skill Requirements Technical Skills Operating Systems Red Hat Enterprise Linux (RHEL) Sun Solaris IBM AIX Unix Technologies Solaris LDOMs AIX LPARs AIX VIOS GPFS Centrify Configuration Management & Automation Ansible Terraform Puppet Shell Scripting Python Infrastructure as Code (IaC) Cloud Platforms AWS: EC2 S3 ELB Auto Scaling Microsoft Azure GCP Openshift VM Deployment and Administration Containerization & Orchestration Docker Kubernetes Monitoring & Operations Performance Monitoring Capacity Management Patch Management Incident Management Problem Management Change Management Root Cause Analysis High Availability & Clustering High Availability (HA) Solutions OS Clustering Technologies Other Requirements Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field. Minimum 6+ years of experience in Unix/Linux system administration and support. Strong troubleshooting experience in Linux, Solaris, and AIX environments. Experience supporting enterprise-scale infrastructure in data center and cloud environments. Excellent verbal and written communication skills. Strong analytical, problem-solving, and customer management skills. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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