Track Lead Microsoft 365 Administration

Job description

The Track Lead in Support & Operations plays a pivotal role in managing operations with a focus on continuous improvement, effective problem-solving, and delivering on client Service Level Agreements (SLAs). This position empowers teams through effective people management and drives operational excellence by optimizing processes and enhancing reporting systems. Key Responsibilities 1. Oversee O365 Administration By Enhancing Operational Systems That Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes To Support Organizational Planning. 2. Analyze Client Requirements And Ensure The Support Team Meets Or Exceeds Client Expectations In O365 Service Delivery. 3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Aligning Team Efforts With Client Objectives. 4. Drive Innovation In O365 Processes By Introducing New Ideas And Methodologies For Continuous Improvement And Organizational Progress. 5. Develop Tailored Solutions That Address Customer Needs Within The O365 Environment, Ensuring Alignment With Business Outcomes. Skill Requirements 1. Proficient In O365 Administration With A Solid Understanding Of Its Tools And Functionalities. 2. Strong Problem-Solving Skills And Ability To Implement Process Optimization Strategies. 3. Excellent Leadership And Mentoring Capabilities To Empower Team Members. 4. Effective Communication Skills To Ensure Transparent Interaction With Clients And Team Members. Other Requirements 1. Optional But Valuable Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security, Compliance, And Identity Fundamentals Maximum Salary (US): 103000 Minimum Salary (US): 81000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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