Technical Representative, IT Operations (TCF)

Job description

Job Title: Technical Representative, IT Operations (TCF) Job Description Technical Representative, IT Operations (TCF) The Technical Representative, IT Operations (TCF) works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.Essential Functions/Core Responsibilities • Coordinate as smart hands with different portfolio and engineering workgroups • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes • Perform hardware and software upgrades to peripheral equipment • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system • Perform site maintenance and safety checks of assigned equipment • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering • Perform backup for the onsite servers and technologies • Complete all assigned, mandatory training within the timeframe provided • Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports Location: PHL Manila - San Lazaro Language Requirements: Time Type: Full time2026-12-21