Sr. Customer Support - Account Support Spec.

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE: This role is responsible for managing strategic customer and distribution partner relationships while coordinating demand, supply, inventory and revenue forecasting across the product lifecycle. Working closely with customers and internal stakeholders across sales, finance and vendor teams, the successful candidate will help ensure reliable order fulfilment, resolve backlog issues and support strong customer satisfaction and business performance. THE PERSON: The successful candidate will bring strong analytical and organisational skills, commercial awareness, and an ability to build effective working relationships. They will be comfortable managing changing priorities, applying sound judgement and initiative to solve problems, and demonstrating accountability, attention to detail and a collaborative, customer-focused approach. KEY RESPONSIBILITIES: • Build and nurture strong, value-added relationships with key customers and distribution partners. • Demonstrate urgency, personal responsibility and consistent follow-through in customer engagements. • Apply effective customer satisfaction and retention strategies across customer interactions. • Maintain accurate forecasts and manage timely revenue forecasting as assigned. • Manage customer demand from order entry through to order fulfilment. • Review customer backlogs on an ongoing basis and collaborate with factory, finance, sales and customer stakeholders to resolve issues. • Manage business requirements across all stages of the product lifecycle, including new product introduction and end of life (NPI, EOL) • Manage inventory and Days of Inventory (DOI) to minimise inventory costs to AMD. • Manage demand-versus-supply profiles for AMD direct customers and distribution channels. • Monitor consumption rates and ordering patterns and perform standard demand and supply analysis. • Build productive relationships with team members and use influence to secure the information, insight and support needed to deliver business objectives. • Influence colleagues and key stakeholders to gain alignment, commitment and support for objectives set by team leads. PREFERRED EXPERIENCE: • Previous experience in a customer-facing role is important. This experience may come from a range of industries, with semiconductor or broader technology industry experience considered an advantage. • Strong analytical skills and business acumen • Clear communication and relationship-building skills • Ability to manage changing and competing priorities effectively • Practical problem-solving skills • Collaborative and supportive team approach • Strong attention to detail • Proactive working style, with the ability to work independently and collaborate across teams ACADEMIC CREDENTIALS: • A third-level qualification in Business, Supply Chain Management or a related discipline is preferred. LOCATION: Citywest, Dublin #LI-SF1 Benefits offered are described:  AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.