Sr Customer Success Manager - Oracle Health

Job description

The Sr Customer Success Manager (Sr CSM) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined portfolio of high-impact customers. Acting as a trusted advisor, the Sr CSM builds strong executive relationships, aligns internal and external stakeholders, and ensures customers maximize the outcomes of their Oracle Health solutions. The role requires strong business acumen, executive communication skills, and the ability to navigate complex environments while championing customer needs and mitigating risk. The Sr CSM is accountable for retention, adoption, partnership strategy, and overall customer experience