London Workplace AI & Copilot Solutions Architect

Job description

PLEASE NOTE : Security Clearance: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. You will join Capgemini's Content Services Practice , part of our global Insights & Data business line . Our team helps organisations transform how employees access knowledge, collaborate, execute business processes, and realise value from their information and content assets through modern workplace technologies. Working across Microsoft 365, Power Platform, Copilot, content services, knowledge management, and workplace transformation programmes, we partner with clients to design and deliver solutions that improve employee experience, enable better decision making, and unlock new ways of working. As workplace technology continues to evolve through AI enabled experiences, intelligent assistants, and agentic workflows, you will help clients navigate this rapidly changing landscape whilst ensuring solutions remain secure, scalable, and aligned to business objectives. You will work closely with business leaders, enterprise architects, consultants, engineers, and technology partners to shape and deliver transformational workplace solutions across some of Capgemini's largest and most strategic clients. The Focus Of Your Role As a Workplace AI & Copilot Solutions Architect, you will lead the design of modern workplace solutions that combine Microsoft 365, Power Platform, enterprise content services, and Copilot capabilities to transform employee experiences and business processes. You will act as the bridge between business ambition and technical delivery, helping organisations identify opportunities to unlock knowledge, improve collaboration, modernise business processes, and accelerate the adoption of AI enabled workplace technologies. Working from strategy through to delivery, you will define architectures that connect people, knowledge, content, business applications, and AI powered experiences to deliver measurable business outcomes. Key responsibilities include: Working with business stakeholders to identify opportunities to improve employee experience, collaboration, knowledge discovery, business processes, and operational efficiency through modern workplace technologies. Facilitating workshops and discovery sessions to understand current ways of working, organisational challenges, and opportunities for workplace transformation and intelligent process improvement. Translating business requirements into practical solutions leveraging Microsoft 365 Copilot, Copilot Studio, Power Platform, Microsoft Teams, SharePoint Online, and the wider Microsoft Business Applications ecosystem. Designing, developing, and deploying workplace AI experiences, agents, and business applications that help employees unlock organisational knowledge, augment decision making, transform business processes, and deliver greater value to customers and stakeholders. Implementing agentic workflows that connect enterprise content, business applications, collaboration platforms, and knowledge sources to transform how work is coordinated, decisions are made, and business outcomes are achieved. Designing and implementing integrations between Microsoft Copilot, Microsoft 365 services, business applications, content repositories, and line of business systems. Applying emerging interoperability frameworks such as Model Context Protocol (MCP) and Agent to Agent (A2A) patterns, where appropriate, to enable secure interaction between agents, enterprise knowledge, business applications, and workplace services. Supporting the adoption of modern knowledge management, enterprise search, and content services capabilities that improve information access, reuse, collaboration, and decision making across organisations. Ensuring solutions are designed in accordance with enterprise governance, security, compliance, information management, and responsible AI requirements. Establishing approaches for monitoring, measuring, and continuously improving user adoption, business outcomes, and solution effectiveness. Supporting innovation workshops, demonstrations, proofs of concept, and client engagements to help organisations understand and realise the value of next generation workplace technologies. Collaborating with colleagues across Content Services, Business Applications, Digital Workplace, Data, and AI communities to deliver integrated business transformation outcomes. Contributing to Capgemini assets, accelerators, delivery methodologies, and thought leadership within Workplace AI, Content Services, Knowledge Management, and Digital Workplace Transformation. What You'll Bring You will be passionate about helping organisations transform how work gets done through modern workplace technologies, intelligent automation, and AI enabled experiences. You will bring a blend of consulting, solution design, and engineering expertise, with the ability to understand complex business challenges and translate them into practical, scalable solutions that deliver measurable business outcomes. You will be equally comfortable engaging with business stakeholders to understand strategic objectives and define successful outcomes, as you are designing and implementing solutions using Microsoft 365, Power Platform, Copilot, and enterprise content services technologies. You will have a natural curiosity for emerging workplace technologies and a desire to help organisations unlock greater value from their people, processes, knowledge, and business applications. For this role, we are looking for individuals who combine strong technical capability with the ability to think strategically, challenge existing ways of working, and help clients navigate the evolving landscape of workplace AI, knowledge management, collaboration, and business process transformation. Skills and Experience Experience: Experience delivering Microsoft 365, Power Platform, Copilot, automation, workplace transformation, or business applications projects. Experience working directly with business stakeholders to gather requirements, define business outcomes, and translate them into scalable technical solutions. Experience designing and developing enterprise applications, workflow solutions, or intelligent workplace experiences using Microsoft technologies. Experience developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365, including custom integrations, extensions, applications, or user experiences beyond standard platform configuration. Experience integrating business applications, content platforms, and line of business systems using APIs, Microsoft Graph, Azure services, custom connectors, or related integration technologies. Experience working with Azure services supporting modern workplace and business application solutions, such as Logic Apps, Azure Functions, App Services, API Management, Entra ID, or related platform capabilities. Experience operating within consulting, professional services, or customer facing delivery environments. Experience working within agile delivery teams and multidisciplinary project environments. Must Have Skills: Strong hands-on experience with Microsoft 365 Copilot and Copilot Studio. Experience developing solutions using Power Apps, Power Automate, Dataverse, and the wider Microsoft Power Platform. Experience designing and developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365 using both low code and pro code approaches. Understanding of Microsoft 365 extensi