Manager, Field Service

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission As a Manager, Field Service at ASM, you will lead Field Service operations supporting our North Phoenix customer account, with responsibility for delivering safe, reliable, and predictable equipment performance. You will lead a technical service organization supporting equipment installation, qualification, sustainment, and complex customer escalations while partnering closely with customers, engineering, Business Units, account teams, and regional and global support organizations. You will also develop your team, manage service performance and resources, and drive continuous improvement to strengthen customer success and ASM’s long-term partnership with the account. What you will be working on • Lead Field Service operations and ensure safe, reliable execution of customer-critical activities, including equipment installation, qualification, sustainment, availability, and technical recovery. • Lead and coordinate complex customer escalations across Field Service, Field Process, engineering, Business Units, account teams, and customer stakeholders. • Establish clear ownership, action plans, timelines, escalation paths, and measurable closure criteria for technical and operational issues. • Apply and coach structured problem-solving methods, including 8D, fault partitioning, hypothesis testing, and root-cause validation. • Manage ASM service KPIs, resource plans, quality expectations, budgets, and operational performance. • Identify risks early and communicate customer impact, ASM impact, resource requirements, available options, and recommended solutions. • Lead installation and operational readiness across staffing, parts, tools, training, documentation, schedules, dependencies, and contingencies. • Partner with customers and internal stakeholders to translate customer production priorities and milestones into executable service plans. • Maintain high standards for safety, environmental compliance, quality, and procedural adherence. • Lead, coach, and develop managers, technical leads, Field Service Engineers, and supporting team members. • Build team capability through qualification standards, technical development, standard work, knowledge sharing, and succession planning. • Capture lessons learned from significant technical events and translate them into improved procedures, troubleshooting guidance, training, and service strategies. • Drive collaboration across local, regional, and global ASM teams to support customer needs and strategic initiatives. • Support continuous improvement initiatives that enhance equipment performance, reliability, service productivity, and customer delivery. What we are looking for • Bachelor's degree in Electromechanical Engineering or a related engineering, physics, or materials science discipline with 12+ years of relevant experience; OR Master's degree with 8+ years of relevant experience; OR PhD with 4+ years of relevant experience. • Equivalent military technical education and directly relevant experience may be considered where permitted by the approved job architecture. • Significant experience in field service or manufacturing of OEM capital equipment, ideally within the semiconductor industry. • Experience leading complex customer escalations involving equipment or process systems. • Technical breadth across at least two ASM toolsets, including relevant configurations, or directly comparable advanced semiconductor equipment platforms. • Demonstrated line-management experience or equivalent