Program/Project Management Senior Analyst

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Who We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too—driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change, you’ve come to the right place. Position DescriptionFor customers who want to get the most value from Salesforce with an enterprise experience and proactive, expert support, Signature Success provides a deeper level of partnership, timely insights, and resources to help them achieve their goals. The CSM/CRM Center of Excellence  team supports the CSM/Customer Risk Management (CRM)  organization by helping coordinate key initiatives, maintaining operational rigor, and partnering across teams to improve the experience for our employees and customers. Our partners include Offer Management, Cloud Success, the Customer Success COO organization, Sales Strategy, and others. We are seeking a detail-oriented and collaborative Program Manager (Level 6) to support the execution of priority programs and recurring business deliverables. Reporting to the Senior Director, Programs & Governance, this individual contributor will help organize workstreams, track progress, develop clear materials, and coordinate with partners to keep projects moving. This is a hands-on role suited to someone with strong senior-analyst-level program coordination, communication, and problem-solving skills who is looking to grow their experience. Initial Program FocusSignature Trial Program: Help coordinate the Signature trial program by maintaining plans and trackers, organizing stakeholder meetings and follow-ups, tracking trial activities and milestones, collecting updates and feedback, and preparing concise status reporting. Work with program owners and cross-functional partners to surface open questions, dependencies, or risks and support timely next steps. The role supports orchestration and execution of the program rather than independently setting its overall strategy. Release Readiness Overview: Support the development and ongoing coordination of the release readiness overview deck. Gather inputs from relevant teams, maintain timelines and version control, help organize and synthesize content into clear slides, follow up on outstanding contributions, and assist with review and publication cycles. Help ensure information is accurate, consistent, and ready for stakeholder use. Beyond these initial priorities, the Program Manager will take on additional projects, reporting, operational coordination, and special assignments as team needs evolve. Responsibilities• Support the day-to-day coordination and execution of assigned programs, including the Signature trial program and release readiness overview. • Maintain project plans, action logs, milestones, schedules, and status trackers to help teams stay organized and on time. • Coordinate meetings, document decisions and action items, and follow up with partners on agreed deliverables. • Gather, validate, and consolidate information from multiple stakeholders for program updates and leadership materials. • Build and refresh clear, accurate Google Slides presentations, including the release readiness overview deck. • Track basic program metrics, participation, feedback, and progress; identify trends or gaps for discussion with program leads. • Flag risks, blockers, or conflicting information early and help coordinate follow-up or escalation. • Support consistent communications, documentation, and process improvements across workstreams. • Assist with operational questions and ad hoc analysis by researching issues, organizing findings, and recommending practical next steps. • Contribute to other Account Success projects and priorities as assigned. Required Skills and Experience• Experience in a program coordination, project support, business operations, analyst, or similar role. • Strong attention to detail, follow-through, and ability to manage several tasks and deadlines at once. • Good written and verbal communication skills, including the ability to summarize updates and ask clear questions. • Ability to collaborate with cross-functional colleagues and build dependable working relationships. • Comfort organizing information, maintaining trackers, and turning inputs into useful summaries or presentations. • Working knowledge of Google Slides, Google Sheets, and Google Docs, or comparable productivity tools. • Foundational analytical and problem-solving skills, with the ability to identify issues and seek input when needed. • Willingness to learn new business processes and work effectively when priorities or requirements change. • A proactive, curious, service-oriented mindset and openness to feedback and coaching. Other Skills / Preferred Qualifications• Familiarity with Salesforce products, Signature Success, or Customer Success organizations is a plus, but not required. • Experience coordinating trials, pilots, launches, enablement, or release readiness activities is helpful. • Familiarity with Slack, CRM systems, project-tracking tools, and basic reporting is a plus. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classif