Technical Service Specialist - Core Diagnotics - Karlstad

Job description

JOB DESCRIPTION:Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Through our innovative technologies, we help people around the world manage their health and improve their quality of life. Within Abbott's Core Diagnostics division, we provide laboratories with advanced diagnostic instruments, software solutions, and services that support clinicians in delivering fast and accurate patient care. As a Technical Service Specialist, you will be responsible for performing field service and planned maintenance activities, hardware and software upgrades (TSBs), and providing first-line technical support while assisting with installations and deinstallations. This is a field-based role requiring regular travel within your assigned region and across Sweden, with occasional travel throughout the Nordic countries. To effectively support our customers, candidates must be based in Karlstad or be willing to relocate to Karlstad. You will: Perform field service activities, troubleshoot technical problems, and implement hardware and software upgrades (TSBs). Schedule and perform planned and predictive maintenance (PM/PdM) activities. Assist with instrument installations and deinstallations. Provide phone support to our customers. Build strong relationships with customers and deliver a high level of service and responsiveness. Success in this role is measured by customer satisfaction (NPS), achievement of service key performance indicators, and regional economic growth and profitability. What You'll Bring Bachelor's degree or equivalent experience required. A Bachelor's or Engineering degree in medical, electrical, mechanical engineering, or medical technology is preferred. Proven track record in a similar position supported by management and customer references is preferred; however, we also encourage recent graduates to apply. Experience in troubleshooting technical equipment and systems. Successful engagement with customers, particularly laboratory staff. Technical expertise within a product line or technology area. Strong communication and interpersonal skills. Ability to identify issues and drive effective resolutions. Experience using analytical tools and software. Good computer skills. Fluent in Swedish. Good English skills, both written and spoken. A valid driver's license and willingness to travel regularly as part of a field-based role. What Can We Offer You? Abbott offers a dynamic and international working environment where you can make a meaningful impact on patient care. You will benefit from excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and strong career development prospects. Our global presence and diverse healthcare portfolio provide rich opportunities for career exploration and advancement. We are an equal opportunity employer and value diversity in our workforce. We welcome applications from all qualified individuals regardless of gender, age, ethnicity, religion, disability, sexual orientation, or any other characteristic protected by law. Our goal is to foster an inclusive and respectful workplace where everyone can thrive. Recruitment Process We are conducting recruitment on an ongoing basis and will close the process as soon as the right candidate is found. If you meet the qualifications and are interested in this opportunity, we encourage you to apply as soon as possible. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Field Services DIVISION:CRLB Core Lab LOCATION:Sweden > Solna : Hemvarnsgatan 9 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 75 % of the Time MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable