Vice President, Strategic Account Management

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Pharmaceutical Sales Job Sub Function: Key Account Management – Pharm (No Commission) Job Category: People Leader All Job Posting Locations: Titusville, New Jersey, United States of America Job Description: Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group, SCG) is recruiting for a Vice President, Strategic Account Management. This is a U.S., field-based role with travel required to Titusville, NJ for leadership meetings as needed. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Position Summary: The Vice President, Strategic Account Management is responsible for leading Johnson & Johnson Innovative Medicine's enterprise account strategy across the largest and most influential healthcare customers in the United States. This leader oversees a national organization accountable for creating, improving, and defending product access while building strategic partnerships across Integrated Delivery Networks (IDNs), Group Purchasing Organizations (GPOs), regional commercial payer customers, government entities (VA/DoD, etc.), and other complex healthcare systems. Success requires deep customer and market access experience, the ability to shape commercial customer strategy across the value chain, and leadership of a complex, matrixed business environment. As a member of the SCG Leadership Team, the Vice President shapes long-term customer and portfolio strategy, drives enterprise transformation and cross-functional execution, and partners with senior leaders across Commercial, Market Access, Medical Affairs, Value & Evidence, Pricing, Contracting, Strategy, Operations, Finance, Legal, Healthcare Compliance, and Policy. The role converts external customer, payer, provider, policy, and market insights into integrated strategies that deliver sustainable growth and improved patient access across a diverse portfolio. Key Responsibilities: Lead enterprise regional Strategic Account Management strategy and execution for Johnson & Johnson Innovative Medicine's largest healthcare customers. Direct organizations responsible for GPO, institutional, regional, and enterprise customer engagement. Develop and maintain executive-level relationships with key healthcare stakeholders and customer leaders. Shape and execute enterprise account planning, KAM360 capabilities, and customer-centric business solutions that translate customer insights into commercial, access, portfolio, and resource-allocation decisions. Lead through a highly matrixed environment, integrating Commercial, VAP, Medical Affairs, Value & Evidence, Pricing, Contracting, Finance, Legal, Healthcare Compliance, Policy, and Operations to deliver aligned enterprise customer strategies. Develop an external perspective by anticipating and responding to changes in payer and provider systems, reimbursement, healthcare policy, customer consolidation, market dynamics, and government or regulatory priorities. Lead business transformation and change by establishing scalable governance, operating models, performance standards, and digitally enabled ways of working, including the use of advanced analytics and AI to improve insight generation and execution. Lead and develop diverse teams, strengthen succession pipelines, and navigate challenging or complex talent situations while building an inclusive, high-performing, customer-focused culture. Qualifications: Required: Bachelor's degree required. 15+ years of progressive leadership experience across healthcare, pharmaceuticals, strategic account management, market access, sales, marketing, commercial strategy, or related functions, with a sustained record of business results. Significant experience leading large, diverse customer-facing organizations and developing senior leaders, including accountability for succession, capability building, and complex talent decisions. Deep understanding of the U.S. healthcare ecosystem and demonstrated external perspective, including providers, IDNs, GPOs, payers, reimbursement and payment models, customer economics, healthcare policy, and government or regulatory dynamics. Demonstrated success leading complex, enterprise-scale work in highly matrixed organizations, with strategic and delivery accountability across multiple functions and stakeholders. Proven ability to influence senior executives and external customer leaders, make disciplined trade-offs amid ambiguity, and deliver enterprise business results through strategic partnerships. Preferred: MBA or advanced degree. Broad experience across enterprise account management, market access, commercial strategy, pricing, contracting, GTN management, portfolio strategy, or business planning. Experience across multiple therapeutic areas, products or markets at different lifecycle stages, including launch, growth, mature, or competitive environments. Experience leading an enterprise transformation, new operating model, innovation initiative, or other cross-functional program with broad strategic, financial, operational, or talent impact. Experience applying advanced analytics, digital capabilities, or AI to inform strategy, improve customer insight, and strengthen commercial execution. Global or cross-cultural leadership experience, or accountability for an enterprise role or project with impact beyond a single business or function. Leadership Profile: The successful candidate is an enterprise commercial leader with exceptional strategic agility, executive presence, customer-centricity, and the ability to lead through complexity and change. They bring a broad portfolio of critical experiences—including shaping commercial strategy, leading matrixed and diverse teams, navigating payer and market access dynamics, building deep customer partnerships, and translating external insights and advanced technologies into business action. They demonstrate learning agility, sound judgment, and a proven record of building high-impact partnerships that advance business performance and patient access. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS t