Wales Ruminant Specialist Unit

Job description

THE POSITION As a Ruminant Specialist within the Farm Animal team, the role is responsible for developing and managing a portfolio of veterinary and agricultural customer accounts to deliver sustainable business growth for Boehringer Ingelheim Animal Health. Success in the role requires the ability to build strong customer partnerships, identify commercial opportunities, utilise data and insights effectively, and execute account strategies that create value for both customers and the business. The role combines commercial expertise, account management, technical knowledge and stakeholder engagement to support portfolio growth and achieve business objectives within the ruminant sector. This is a field-based role covering North Wales and central England, with approximately 80% of time spent visiting customers across the territory and the remaining time dedicated to home-based work and occasional travel for business meetings and events. TASKS & RESPONSIBILITIES Commercial Performance & Account Management Manage a defined portfolio of ruminant veterinary, and agri-merchant accounts to deliver sales targets and sustainable business growth Develop, implement and maintain strategic, national and local account plans aligned to business objectives and customer needs Monitor account performance, identify opportunities for growth and implement actions to maximise commercial outcomes Build and maintain strong relationships with veterinary professionals, key account stakeholders, customers and decision-makers across assigned territories Utilise multi-channel engagement approaches to maximise customer reach and effectiveness Support the implementation of national business strategies and key brand initiatives within assigned accounts Identify and develop mutual growth opportunities that create measurable value for both customers and Boehringer Ingelheim Animal Health Business Development & Customer Partnership Develop an in-depth understanding of customer businesses, priorities and challenges to deliver tailored commercial solutions Analyse customer, sales and market data to generate actionable insights and inform account strategies Identify new business opportunities and support account growth through effective planning and execution Collaborate with customers to develop business plans that support mutual objectives and long-term partnerships Leverage commercial acumen and financial understanding to drive value-based discussions and recommendations Market, Product & Technical Expertise Maintain a strong understanding of the ruminant market, disease areas, industry developments and customer needs Monitor competitor activity, market trends and emerging opportunities to support business planning and account development Maintain a high level of technical and commercial knowledge relating to Boehringer Ingelheim and competitor products Provide first-line responses to product and technical enquiries in accordance with company policies and procedures Gather and share customer, market and competitor insights with relevant internal stakeholders to support strategic decision-making Cross-Functional Collaboration Work closely with Sales Managers, Veterinary Advisers, National Account Managers, Customer Leads, Brand Managers, Marketing teams and Business Administration colleagues to deliver coordinated customer solutions Ensure customer opportunities, leads and business requirements are communicated and supported effectively across the organization Translate complex customer and market data into clear insights to support business planning and decision-making Escalate customer issues appropriately and support their timely resolution Compliance & Governance Ensure all activities are conducted in accordance with company policies, SOPs, industry regulations and the NOAH Code of Practice Maintain a strong understanding of the commercial and regulatory environment relevant to animal health Always Uphold the professional image and reputation of Boehringer Ingelheim Operate in accordance with BI values, compliance standards and ethical business practices Complete all mandatory compliance and governance training within required timelines REQUIREMENTS Education Degree educated or equivalent relevant experience Skills & Experience Proven account management experience with the ability to develop and execute effective customer business plans Strong commercial acumen and financial understanding with the ability to identify and deliver growth opportunities Excellent stakeholder management, relationship-building and influencing skills Strong sales and account management capabilities within a customer-focused environment Ability to analyse sales, customer and market data and translate insights into actionable plans Excellent communication and interpersonal skills with the ability to engage a broad range of customer stakeholders Strong planning, organisation and prioritisation skills with the ability to manage multiple priorities effectively Sound understanding of the animal health, agricultural or related commercial environment Strong technical aptitude with the ability to maintain knowledge of products, disease areas and industry developments Ability to work independently while collaborating effectively across cross-functional teams Valid driving licence and willingness to travel extensively within the assigned territory WHY THIS IS A GREAT PLACE TO WORK Boehringer Ingelheim has been recognised as a Top Employer in the UK, demonstrating our commitment to building an exceptional workplace through strong people practices and supportive HR policies. 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