Analyst (Support & Operations)

Job description

We are seeking a Software Asset Management (SAM) / License Management Specialist to oversee software license compliance, optimization, and governance across the enterprise IT landscape. The role involves managing software assets throughout their lifecycle, ensuring license compliance, optimizing software utilization, supporting audits, and driving cost-effective license management practices across multiple vendors and platforms. Key Responsibilities Manage the complete lifecycle of software assets, including procurement, deployment, utilization, renewal, and retirement.\\\\r\\\\nMaintain accurate software inventory and entitlement records across enterprise environments.\\\\r\\\\nMonitor software license consumption and ensure compliance with vendor licensing terms and agreements.\\\\r\\\\nConduct periodic license reconciliations and identify compliance risks.\\\\r\\\\nSupport internal and external software license audits from vendors such as Microsoft, Adobe, Oracle, VMware, SAP, IBM, and others.\\\\r\\\\nCollaborate with procurement, finance, IT operations, and vendors for software renewals and contract management.\\\\r\\\\nIdentify opportunities for software license optimization, re-harvesting, and cost reduction.\\\\r\\\\nPrepare compliance and utilization reports for stakeholders and management.\\\\r\\\\nEstablish and maintain SAM processes, policies, and governance standards.\\\\r\\\\nTrack software renewals, maintenance agreements, subscriptions, and support contracts.\\\\r\\\\nSupport cloud licensing models including Microsoft 365, Azure, AWS, and SaaS platforms.\\\\r\\\\nParticipate in IT asset management initiatives and continuous process improvements. Skill Requirements Skill Requirement : 3-8+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or License Management.\\\\r\\\\nStrong understanding of software licensing models including perpetual, subscription, SaaS, user-based, device-based, and consumption-based licensing.\\\\r\\\\nExperience working with major software vendors such as Microsoft, Oracle, Adobe, VMware, IBM, SAP, Red Hat, and ServiceNow.\\\\r\\\\nHands-on experience with SAM/ITAM tools such as ServiceNow SAM Pro, Flexera, Snow Software, Lansweeper, Ivanti, or ManageEngine Asset Explorer.\\\\r\\\\nKnowledge of software compliance, license reconciliation, entitlement management, and audit preparation.\\\\r\\\\nExperience analyzing license consumption data and generating utilization reports.\\\\r\\\\nUnderstanding of software procurement and contract management processes.\\\\r\\\\nFamiliarity with ITIL processes including Incident, Change, Request, and Configuration Management.\\\\r\\\\nStrong analytical, reporting, documentation, and stakeholder management skills.\\\\r\\\\nKnowledge of cloud licensing and subscription management for M365, Azure, AWS, and SaaS applications. Other Requirements Certifications such as ITIL Foundation, CSAM, CHAMP, CITAM, Microsoft Licensing, or Flexera certifications.\\\\r\\\\nExperience with ServiceNow SAM Pro implementation or administration.\\\\r\\\\nExposure to FinOps and Cloud Cost Management practices.\\\\r\\\\nKnowledge of CMDB, discovery tools, and asset lifecycle automation.\\\\r\\\\nExperience supporting global software compliance programs.\\\\r\\\\nFamiliarity with Power BI, Excel analytics, and automation using PowerShell or Python.\\\\r\\\\nExposure to vendor negotiations, contract renewals, and optimization strategies Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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