Sr Subject Matter Expert (Support&Ops)

Job description

Job profile for: MS Teams with Enterprise Voice Expert L3 should have overall 10+ years of experience & 4+ years of experience in Microsoft Teams EV, MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and MTR environment. Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical. Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. Troubleshoot Teams client issues. Troubleshoot meeting creation and scheduling issues. Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity Key Responsibilities 10+ years’ experience on Microsoft Teams with Enterprise Voice is must Experience on AudioCodes/Sonus Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Knowledge on PowerShell Scripting Knowledge on Call detail Recording tool Knowledge on Windows, PowerShell & PowerShell Scripting Knowledge on RightFax administration Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management. Skill Requirements Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Microsoft MTR and Teams Audio conferencing etc.) Solid administration and analytical skills focused on Office 365 and MS Teams Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Avaya) Other Requirements ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE: Webcasting and Live Event Support (>1k user ) MS Teams – Live Events, MS Stream Video on Demand, eCDN , Conferencing Solutions Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc. PROFESSIONAL SKILL REQUIREMENT 1. Ability to work in large teams and manage project milestones 2. Excellent communications, presentation, and Problem-solving skills 3. Ability to develop requirements based on client inputs 4. Ability to work effectively in a remote, virtual, global environment. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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