Customer Service Export Specialist

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Role Overview The Customer Service Export Specialist is responsible for independently managing export order management activities across the Life Science business. This role ensures accurate execution of customer orders, export documentation, and issue resolution while collaborating with customers, distributors, and internal stakeholders to deliver a high-quality customer experience. This position offers opportunities for professional growth for individuals who demonstrate strong operational expertise, customer focus, problem-solving capabilities, and the ability to manage complex situations in an international environment. Your Role: • Order Management: Independently manage customer orders, quotations, and export transactions, ensuring accurate and timely execution. • Customer Support: Manage customer and distributor inquiries, complex requirements, and service-related requests. • Export Documentation: Prepare and manage export documentation according to country-specific, product, shipping, and payment requirements. • Issue Resolution: Investigate and resolve moderately complex to complex operational issues, coordinating with stakeholders and escalating when needed. • Payment & Shipping Management: Support complex payment and shipping requirements, including Letters of Credit and Cash Against Documents. • Data Maintenance: Maintain customer master data, pricing conditions, and shipping requirements within applicable systems. • Cross-Functional Collaboration: Partner with Sales, Supply Chain, Distribution, Trade Compliance, Regulatory Affairs, Finance, and Governance teams to ensure seamless order execution. • Operational Analysis: Utilize reporting tools and operational data to identify issues, trends, and improvement opportunities. • Knowledge Sharing: Support colleagues through coaching, best-practice sharing, and operational guidance. • Continuous Improvement: Identify improvement opportunities and actively contribute to process optimization and operational excellence initiatives. Who You Are: • Bachelor's degree in Business, Logistics, Supply Chain, Life Sciences, or a related field. • More than 3 years of experience in Customer Service, Customer Excellence, Export Operations, Order Management, or a comparable international environment: focused in import/export operations. • Advanced English proficiency required (C1-C2). • Strong understanding of end-to-end customer service, order management, and export processes. • Experience handling complex customer situations, operational challenges, and service escalations. • Knowledge of international trade processes and export documentation. • Experience using CRM, ERP, and reporting tools; SAP experience is considered a plus. • Strong analytical and problem-solving skills with the ability to independently resolve operational issues. • Ability to communicate complex topics clearly and professionally with customers and internal stakeholders. • Ability to prioritize multiple activities and manage complex situations in a fast-paced environment. • Effective collaboration across functions and organizational levels. • Willingness to support continuous improvement initiatives and process optimization efforts. • Ability to coach, support, and share knowledge with team members. • Customer-focused, solution-oriented, and comfortable working in a global and multicultural environment. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!