Chief of Staff to the President, JAPAC

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Chief of Staff is a trusted advisor, strategic partner and force multiplier to the President of JAPAC, spanning North Asia, South Asia, Southeast Asia, Australia and New Zealand. Working closely with the President, regional COOs, Business and Country Leaders, and functional partners, the Chief of Staff drives strategic priorities, leadership alignment and operational effectiveness across the region. The ideal candidate combines strategic thinking, commercial acumen and exceptional judgment with strong execution and attention to detail. They are proactive, agile and comfortable operating at all levels, from executive strategy and customer engagements to hands-on delivery. They know when to influence, act, delegate or escalate, and can represent the President with credibility and discretion. What You'll Actually Be Doing Partner with the President and COOs to shape, prioritize and drive the JAPAC strategic agenda, ensuring accountability for execution. Provide strategic counsel on business performance, growth opportunities, resource allocation and emerging risks. Synthesize complex information into clear insights, recommendations and decisions for executive reviews, APMs and method reviews. Lead the effective operation of the Office of the President, including key initiatives, events, budget oversight and governance. Design and drive the regional operating rhythm, including leadership meetings, QBRs, strategic planning sessions and off-sites. Own executive meeting agendas, content, decisions and follow-through, ensuring effective leadership alignment and accountability. Partner with Employee Success and leadership on organizational effectiveness, talent priorities, succession planning and change initiatives. Support executive communications and continuously improve how the Office of the President operates, leveraging data, technology and AI where appropriate. Shape and coordinate the President’s strategic customer and partner engagement agenda, working closely with Country Leaders and account teams. Develop high-quality executive briefings, agendas, talking points and strategic perspectives, with clear objectives and follow-through. Coordinate executive participation in major events, including Dreamforce, CKO and regional customer and industry forums, partnering with Communications, Marketing and other stakeholders. Act as a trusted extension of the President, representing their priorities and exercising appropriate delegated authority. Build strong relationships across regional and global leadership, COOs, Country Leaders, OUs and functional partners. Drive cross-functional alignment, resolve roadblocks and mobilize resources behind regional priorities. Exercise sound judgment on what requires the President’s attention versus what can be resolved or delegated, handling sensitive matters with discretion. You're Our Person If... 10+ years of experience in strategy and operations, management consulting, transformation, Chief of Staff or related leadership roles, preferably in enterprise technology or SaaS. Proven ability to partner with C-suite executives and influence senior leaders in complex, matrixed organizations. Strong commercial and financial acumen, with experience in business planning, performance management and cross-functional execution. Experience partnering with COOs, Finance and HR on strategic planning, resource allocation and organizational priorities. Strong understanding of JAPAC markets and experience operating across diverse cultures and geographies. Exceptional executive communication, presentation, analytical and problem-solving skills. Confidence and credibility in senior customer and partner engagements. Willingness to travel at least 50% of the time. Leadership Attributes Strategic and commercially minded: Connects the dots, challenges constructively and focuses on business outcomes. Exceptional judgment: Knows when to lead, influence, delegate or escalate. Executive presence: Builds trust and credibility with senior stakeholders and customers. Structured and detail-oriented: Delivers precision, clarity and disciplined execution. Proactive and agile: Anticipates needs, adapts quickly and thrives in ambiguity. Influential and collaborative: Navigates complex organizational dynamics without relying on formal authority. High ownership, low ego: Balances strategic thinking with hands-on execution, discretion and a bias for action. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.