Senior Technical Change Manager

Job description

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition. Role Overview Change is a leading cause of incidents (incl. Major Incidents), so safe, visible and well-governed technical change is critical to protecting GSK's 24x7x365 services. This senior role sets, monitors and governs the quality and delivery discipline of technical change as it interfaces with the Digital & Tech Command Centre & Service Desk. It provides the interface from the change plan to ensure awareness and appropriate engagement and assesses change failings – both point examples and systemic patterns – exploring, escalating and driving improvement. Aligned to GSK's operating-model ambition for standardised and automated change approval, the role works across internal teams, strategic partners and managed service providers to raise change quality. The role also inputs to the technical change management modernisation agenda, leveraging AI as appropriate, to drive increased efficiency and effectiveness. In this role you will Change – Command Centre Interface Provide the interface from the change plan to the Command Centre to ensure awareness of upcoming and in-flight change and appropriate engagement. Ensure change risk to critical services and business-critical periods is visible and understood by the Command Centre. Change Failure Analysis & Escalation Assess change failings – both point examples and systemic patterns – exploring root causes and escalating appropriately. Drive corrective and preventive actions arising from change-related failures to closure. Change Risk & Quality Governance Set, monitor and govern quality expectations, standards and delivery discipline for technical change across internal and partner teams. Assure continuity of current change governance outcomes through any transition to future-state, more automated models. Define assurance across process compliance and technical completeness. Conduct risk-based sampling and spot checks, leveraging change evidence. Data-Driven Improvement & Reporting Report on change quality and performance, including change-related incident data to govern to outcome and inform improvement. Identify systemic weaknesses in change practice and feed them into improvement initiatives. Provide data on change performance to product and service owners across Tech and to management forums, showing what is needed and why, and escalating where appropriate. Responsible AI, Automation & Guardrails Play an active part in modernising the change management process and tooling, in line with GSK's AI and automation ambition, partnering with appropriate stakeholders such as the ITSM process owner and the Automation Acceleration Hub to progress standardised and automated change approval. Ensure AI and automation in change are used responsibly, with appropriate security, compliance, human review and change control before operational use. Why you? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor's or Master's degree in a relevant field (e.g. Computer Science, IT or Engineering), or equivalent experience. ITIL Foundation. Considerable experience in IT / technical change management within a large, complex, global organisation. Proven track record of governing technical change risk and interfacing change with operations / a command centre. Experience assessing change failures – point and systemic – and driving improvement through escalation. Experience of change performance reporting and data-driven governance. Experience implementing / leading Modern Change Management methods (Automation, AI & DevSecOps). Experience progressing standardised and/or automated change approval. Preferred Skills: If you have the following characteristics, it would be a plus: ITIL Intermediate / Managing Professional or change management certification Certification in enterprise ITSM tooling (e.g. ServiceNow) Experience in a regulated industry (pharmaceutical, life sciences, financial services or similar), including ensuring audit readiness and response Understanding of Command Centre operations Knowledge of DevSecOps / modern engineering change practice Other Job-Related Skills/Background: Ability to balance control, compliance, pace and agility in a regulated, multi-sourced environment. Strong change-governance, risk-assessment and escalation capability. Strong documentation, standards and process-design capability. Analytical mindset with the ability to interpret change and incident data to drive improvement. Practical AI fluency, supporting standardised and automated change approval within security, compliance and change guardrails. Closing Date for Applications: Sunday 1st November 2026 (COB) Please take a copy of the Job Description, as this will not be available post closure of the advert. When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application. During the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.  If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process. #LI-GSK #LI-Hybrid #AGTech Skills Capacity Planning, Cloud Based Services, Configuration Management (CM), Database Management, Disaster Recovery (DR), Financial Operations, Identity Access Management (IAM), Incident Management, Infrastructure Capacity Planning, Network Configurations, Network Troubleshooting, Operations Analysis, Performance Tuning, Service Level Agreement (SLA), System Monitors, Vulnerability Management Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to yo