Manager, Software Engineering - AI Observability (Chronosphere)

Job description

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary About us Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours.  Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow. About our roles We are building AI Observability and Evaluation capabilities on Chronosphere’s observability platform to help developers understand and improve the accuracy, relevance, performance, and safety of AI models, agents, and retrieval-augmented generation (RAG) applications. Our team enables customers to systematically test, measure, and benchmark AI agents and applications before deployment and monitor how they behave in production. We turn complex telemetry and evaluation data into insights that help developers build and operate reliable AI agents and applications at scale. The role sits between platform engineering and product. You’ll partner with product managers, engineers, and customers to translate emerging AI observability and evaluation needs into scalable backend systems and cohesive developer workflows. Qualifications You will Partner with your product manager to assess customer needs, co-create the roadmap, and own delivery against it. Your product manager (PM) owns direction. You ground it in what is buildable and drive execution. Both of you bring empathy for the customers who live in these systems every day, so you can tell what outcomes are they trying to achieve and how to help them ship high quality AI enabled agents and applications safely, securely and reliably. Balance large investments alongside a steady cadence of customer requests while ensuring the team can deliver at a predictable pace. Guide the team through architectural decisions and technical design. Hire and onboard engineers. Coach them through any growing pains, and evolve the team's norms and delivery cadence. Monitor SLOs, SLAs, and health of the system in production and take timely action to meet our reliability goals. Work with our security and compliance partners on reviews, audits, and the commitments we make to customers. You have 3-5+ years of people management experience Empathy for customers and engineers to enable your team to do their best work. Strong product sense. You hold a technical and a product point of view at the same time. Familiarity with enterprise software and the expectations end users have. Experience shaping how a team operates and how it connects to the engineers on other teams who depend on it. You work with your engineers to set the norms, working agreements, and cross-team interfaces. Ability to partner with a PM to define and execute on a roadmap that accounts for trade-offs, customer commitments, corporate/compliance requirements, and the organization's product strategy. The technical depth to assess risk in design reviews, understand critical code paths, and evaluate engineering trade-offs directly. You have ideally built infrastructure software before of a similar profile in terms of reliability and robust performance. Direct experience managing engineers. You have nurtured career growth, helped engineers increase their proficiency, and held engineers accountable to clear expectations. Strong background in partnering with recruiting, making hiring decisions and closing hires, and building a diverse and inclusive team. We believe strongly that hiring is the responsibility of engineering management, and you should be able to demonstrate attracting, closing, and retaining engineers at multiple levels. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.