Senior Administrator Program & Project Management

Job description

VSM - Value Stream Manager Good to Have\\\\r\\\\n• ITIL Foundation / Managing Professional\\\\r\\\\n• Azure Administrator / Architect\\\\r\\\\n• AWS Cloud Practitioner / Architect\\\\r\\\\n• Site Reliability Engineering Certifications\\\\r\\\\n• PMP / Agile / SAFe Certification\\\\r\\\\n Key Responsibilities Key Responsibilities 1. Value Stream Governance & Ownership • Own end-to-end operational accountability for assigned applications and services. • Act as the primary point of contact for Digital Product Owners (DPOs) and business stakeholders. • Govern service delivery across Run, Fix, Change, and Improve activities. • Lead Service Reviews, Operational Governance meetings, and executive reporting. • Drive alignment between business priorities and operational objectives. • Ensure SLA, SLO, and KPI commitments are achieved. 2. Service Reliability & Operations Management • Ensure service availability, performance, resilience, and recoverability. • Govern Incident, Major Incident (P1/P2), Problem, Change, and Service Request processes. • Drive reduction in incident volumes, recurring issues, and MTTR. • Lead Root Cause Analysis (RCA) reviews and corrective action tracking. • Ensure operational runbooks, SOPs, and support processes are maintained. 3. SRE & Operational Excellence • Drive Site Reliability Engineering practices across application portfolios. • Govern SLI, SLO, and Error Budget compliance. • Lead proactive incident elimination initiatives. • Identify automation opportunities and reduce operational toil. • Drive capacity, performance, and reliability improvements. • Promote a data-driven continuous improvement culture. 4. Monitoring & Observability • Ensure comprehensive monitoring and observability coverage. • Establish standards for logs, metrics, traces, dashboards, and alerting. • Drive proactive issue detection and early warning mechanisms. • Review monitoring effectiveness and service health trends. • Govern observability maturity and adoption. 5. Change, Release & Continuous Delivery • Coordinate change planning and release governance. • Ensure deployment readiness, rollback planning, and release quality. • Collaborate with development, DevOps, and support teams. • Balance business requirements with operational stability. • Ensure operational acceptance criteria are met before production deployments. 6. Infrastructure & Platform Coordination • Coordinate with Infrastructure, Cloud, Network, Security, Database, and Platform teams. • Ensure application requirements are translated into infrastructure actions. • Track capacity, scalability, backup, recovery, and DR readiness. • Facilitate resolution of cross-functional technical dependencies. 7. Vendor & Partner Management • Govern managed service providers and support partners. • Review service performance against contractual commitments. • Drive compliance with operational governance requirements. • Escalate and manage supplier-related risks and issues. Skill Requirements Required Technical Skills Operations & Reliability • Application Operations Management (AOM) • Site Reliability Engineering (SRE) • Incident, Problem & Change Management • Service Level Management • Capacity & Performance Management • Disaster Recovery & Business Continuity Monitoring & Observability • Splunk • Dynatrace • AppDynamics • Azure Monitor • Grafana • ITSI or equivalent observability platforms Cloud & Infrastructure • Azure Cloud • AWS (Preferred) • Windows/Linux Administration • Networking Fundamentals • Middleware & Integration Platforms DevOps & Automation • CI/CD Pipelines • Infrastructure as Code • PowerShell / Python / Shell Scripting • Automation & Orchestration Tools • Git, Azure DevOps Other Requirements Leadership & Stakeholder Skills • Executive stakeholder management • DPO and Business Partner engagement • Governance and service reporting • Cross-functional leadership • Vendor management • Risk management and decision making • Strong communication and presentation skills Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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