Taguig Process Associate Voice

Job description

We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services. The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service. Key Responsibilities Key Responsibilities • Handle inbound and outbound customer calls in a professional and courteous manner. • Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing. • Assist members, patients, providers, and healthcare facilities with account-related concerns. • Verify member information and accurately document customer interactions in the system. • Resolve customer issues efficiently while adhering to company policies and healthcare regulations. • Escalate complex concerns to the appropriate department when necessary. • Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements. • Meet established quality, productivity, and customer satisfaction targets. • Stay updated on healthcare policies, procedures, and account-specific guidelines. • Provide accurate information and educate customers on available healthcare services and programs. Skill Requirements Preferred: • Previous experience in a call center, customer service, healthcare, insurance, or healthcare BPO environment. • Familiarity with healthcare terminology, insurance plans, claims processing, or member services. • Experience using CRM or customer support software. Work Environment: • Voice and/or non-voice customer support environment. • Rotating shifts, including weekends and holidays, as required. • On-site, hybrid, or work-from-home setup depending on business needs. • Customer Service Representative (CSR) – Healthcare Account Other Requirements Qualifications: • College Graduate / Undergraduate (BPO experience is required) • Excellent verbal and written communication skills. • Strong customer service and problem-solving abilities. • Basic computer proficiency and ability to navigate multiple systems. • Ability to work in a fast-paced environment. • Strong attention to detail and organizational skills. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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