Sales Support Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager __ Your role and responsibilities In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation. The work model for the role is: Hybrid This role is contributing to the Process Automation business area, Energy Industries division, in Egypt and the wider IMEA region. Main stakeholders are Sales, Sales Support, Engineering, Project Management, Service, Supply Chain, Product Management, Finance, and key customers and partners. You will be mainly accountable for: Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications. Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries. Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS). Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries. Challenges Managing several tenders and opportunities simultaneously under tight deadlines. Preparing accurate costing when customer requirements or specifications are incomplete. Maintaining competitiveness while protecting required profitability and commercial conditions. Coordinating inputs from multiple functions and suppliers within the required submission timeline. Managing technical and commercial changes during the bidding process. Identifying scope gaps and risks before final offer submission. Ensuring the latest technical, commercial, and supplier information is used in the proposal. Balancing customer expectations with ABB technical and commercial requirements. Knowledge, Skills & Experience Review customer RFQs, tender documents, specifications, BOQs, and technical requirements. Prepare complete technical and commercial proposals in accordance with customer requirements and internal procedures. Coordinate with Sales, Engineering, Project Management, Procurement, Finance, and other stakeholders to obtain required inputs for proposals. Prepare and validate project costing, including equipment, engineering, services, third-party items, logistics, and other applicable costs. Obtain and evaluate supplier quotations and compare different technical and commercial offers. Identify technical and commercial gaps, deviations, exclusions, risks, and assumptions. Support strategic pricing and ensure the proposed solution is commercially competitive while meeting business objectives. Prepare compliance statements, deviation lists, technical clarifications, and commercial documentation. Provide technical support to the sales team and customers, including technical presentations and clarification meetings. Engage with customers to understand their technical requirements and propose appropriate solutions. Maintain good knowledge of ABB products, solutions, and relevant industry applications. Support negotiations and tender clarification activities until order award. Maintain accurate proposal and tender documentation. Support continuous improvement of the sales support and tendering process. Gather customer and sales feedback and communicate relevant findings internally. Education: Bachelor's degree or higher in Electrical Engineering, Automation Engineering, Electronics, Communication, Control Engineering, or a related engineering discipline. Prior Work Experience: Minimum 5+ years of relevant experience in sales support, proposal engineering, tendering, automation, project engineering, or a related industrial field. Must-Have Experience: Strong knowledge of tendering and bidding processes. Preparation and evaluation of technical and commercial offers. Ability to compare and evaluate supplier quotations. Ability to identify technical and commercial gaps. Experience coordinating with internal stakeholders and external suppliers. Good understanding of industrial / Energy Industries applications. Nice-to-Have Experience Knowledge of ABB portfolio, products, and solutions. Experience with automation and control systems. Previous experience in Energy Industries, Oil & Gas, Power, Chemicals, or related industrial segments. Language Proficiency: Arabic: Fluent English: Fluent / Professional working proficiency French: Added advantage Post Entry Training: Post-Entry Training ABB control system e-learning. ABB portfolio and product training. Tendering and commercial process training. Pricing and costing tools. Risk review and contract awareness. Internal sales and opportunity management tools. Skills & Abilities Technical Proficiency: Ability to understand technical specifications and translate customer requirements into suitable solutions. Communication Skills: Communicate clearly with customers, sales teams, suppliers, and internal stakeholders. Problem Solving: Identify issues, determine root causes, evaluate options, and implement practical solutions. Commercial Awareness: Understand pricing, costing, risks, competitiveness, and profitability. Presentation Skills: Prepare and deliver clear technical and commercial presentations. Teamwork & Collaboration: Work effectively across Sales, Engineering, SCM, Finance, Service, and Project teams. Customer Orientation: Understand customer priorities and provide timely, professional support. Planning & Time Management: Handle several opportunities and deadlines simultaneously. Attention to Detail: Ensure accuracy of costing, proposal content, compliance, and commercial documentation. Adaptability: Respond effectively to changing requirements, priorities, and deadlines. Innovation & Continuous Improvement: Improve existing processes to increase efficiency, reduce cost, and enhance customer experience Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.